Several Camera Raw Issues on AMD Radeon 890M, Windows 11 24H2

[radu_3511]

Hello!

I'm encountering some issues while using the Camera Raw Filter in Photoshop. At first it seemed to happen while hovering over the presets (preview), but then it also occurred while adjusting some general sliders or just switching between some masks. The interface becomes unresponsive and/or visually "scrambled", with overlapping or misaligned sections, and in some sessions. Usually the filter freezes entirely. The following error types appeared in the logs (I'll provide further if you let me know what else is needed, it has a good repro rate):

*** Error: Unexpected re-entrancy in RedrawMonitor -- skipping ***
*** Error: Unexpected re-entrancy in RedrawMonitor -- skipping ***
[...repeats]

*** Error: GetCorrectionValues - Out of range group index ***
*** Error: GetCorrectionValues - Out of range group index ***

I had the same workflow on an older laptop (7+ years old) with far more modest specs, and surprisingly, the Camera Raw Filter performed better — with no freezes or redraw errors. This leads me to believe the issue is not due to hardware limitations, but possibly a compatibility issue with the GPU or recent software updates. It might also be a bug introduced in a recent Camera Raw or Photoshop version?

My System Specs:

• Photoshop version & Camera Raw version: latest release (as of today)
• OS: Windows 11 Pro 24H2, latest updates
• GPU: AMD Radeon 890M
• GPU Driver version: 32.0.13022.3006 (the latest on the laptop's vendor site; and that's true for all the drivers)
• RAM/CPU: 32 GB RAM, AMD Ryzen AI 9 HX 370

Any guidance or workaround would be appreciated. Please let me know if I can provide further diagnostics or test results.

Thanks,
Alexandra

[BrettN]

If the issue is caused by a conflict with the video card, the first thing you'll want to do is disable it's use in Camera Raw. You can do this by going to the Camera Raw Preferences (Win: Edit > Preferences > Camera Raw, Mac: Photoshop > Settings > Camera Raw), selecting the Performance section, changing Use Graphics Processor to Custom, and unchecking "Use GPU for image processing." See if that corrects the behavior. 

You can similarly disable GPU usage in the rest of Photoshop by going to its Performance preferences and unchecking "Use Graphics Processor"

[CMass]

Hey @radu_3511, 

I'm moving your post to discussions for now. If we find a bug, we'll move it back with all the details needed to reproduce the issue. Thank you! 

^CM

[radu_3511]

Thanks, I'll try the next session with with the GPU disabled and will get back with updates. But I’d really appreciate a more long-term solution - this isn't the first mention of that GPU & Ps (similar) issues. Could you clarify whether this is something Adobe is aware of/actively working to find the bug, or if it's related to current AMD driver compatibility? If it's the latter, should I be directing this concern to AMD for potential driver updates? I’d really prefer not to disable a hardware resource permanently just because, and would like to understand what steps (if any) are being taken to address this issue — either on Adobe’s side or in collaboration with AMD. As I already mentioned, if you need some product/system logs or run some scenarios, I'll provide these to help debugging.
Thanks!

[MHM0D4D]

I Have the same problem.