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Shift key is acting like its stuck

Community Beginner ,
May 04, 2020 May 04, 2020

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When use Photoshop my shift key is acting like its stuck, im sure it isnt a keyboard issue, ive got a new keyboard but it still happens.

 

Photoshop 2019 vision 20.0.9

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Community Expert ,
May 04, 2020 May 04, 2020

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Mac or PC? 

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Community Beginner ,
May 04, 2020 May 04, 2020

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PC Windows

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Community Expert ,
May 04, 2020 May 04, 2020

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Community Beginner ,
May 05, 2020 May 05, 2020

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it only happens when i use Photoshop, i think it isnt a mashing shift problem

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New Here ,
Apr 13, 2021 Apr 13, 2021

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Caps lock is probably on.

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Community Expert ,
Apr 13, 2021 Apr 13, 2021

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@MiraiKuuhaku wrote:

When use Photoshop my shift key is acting like its stuck,


 

Is it when you are using the Type tool? If so, open the Character panel from the Window menu. The "TT" button formats text to be in All Caps. Click it to toggle it off. 

 

D2A83274-96F2-41E4-B080-6ECA5AA3090D.png

 

If it's something else, please clarify.

 

~ Jane

 

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Community Expert ,
Apr 13, 2021 Apr 13, 2021

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We can only guess unless you give us more information. 

What is happening to make you think the shift key is stuck?

Is it related to Type layers?
Or selection of tools?

Has Jane given you the answer with her character panel suggestion?

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New Here ,
May 03, 2021 May 03, 2021

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I'm also having this issue.  When I paint, select, or use any tool, it snaps to the last point where I painted or used any tool, as if I had held down the Shift key.  I'm not sure if there is a setting I accidentally enabled through a hotkey I mistyped or what.

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New Here ,
May 04, 2021 May 04, 2021

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This happens to me too.  After the program has been running for a little while, it will just randomly start adding Shift into all the keybind commands I press (possibly just Ctrl keybinds). Anytime I use a Ctrl keybind, it acts as if I'm pressing Ctrl+Shift.  Instead of just saving, it Saves As, etc. etc.  Only restarting the program fixes it.  No other program acts as if the Shift key is held down when this is occuring in Photoshop.

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New Here ,
May 04, 2021 May 04, 2021

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Are you using a Wacom tablet on a windows machine? That ended up being my
problem. Something to do with the drivers not playing well with photoshop
run on windows 10. I unplugged the tablet and restarted, then plugged it
back in and this behavior stopped.

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New Here ,
May 21, 2021 May 21, 2021

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This happened to me and I think I might have figured it out.

 

Try this:

1. Go to Edit > Preferences > Tools

2. Uncheck "Use Shift Key for Tool Switch"

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Community Beginner ,
Sep 18, 2021 Sep 18, 2021

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still doesn't work D:

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Community Beginner ,
Sep 18, 2021 Sep 18, 2021

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I have never experienced this problem before, I've been experiencing this problem since last week. For example, when I'm using brush.. I always use the shortcut (b) for it but when I press b, it keeps switching tools because the shift key is somehow enabled?? (shift+b)

 

This only happens on photoshop, and it happens very often which is annoying now because I have to restart photoshop everytime to fix it. Please if you know how to fix it, I'd be really happy to hear it ^^

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New Here ,
Aug 25, 2022 Aug 25, 2022

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I am having the same issue. It is only affecting Photoshop (Windows) and all of the tools.

It is making anything brush based unusable.

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Community Expert ,
Aug 25, 2022 Aug 25, 2022

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Which troubleshooting steps did you perform so far?

Did you try to move the preferences files to the desktop to see if new ones fix the problem?

Also, are you using a graphic tablet? Did you check its drivers?

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Explorer ,
Oct 30, 2022 Oct 30, 2022

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I also experience this issue and have for quite a while (over a year at least). It's rather annoying and occurs at least several times per week. It hits me most often when I am transforming things--suddenly "Ctrl-T" becomes "Transform Again (Shift+Ctrl+T)." At that point, shift is now being added to everything. I go to save (Ctrl+S) has become "Save a Copy (Shift+Ctrl+S). I usually have to save, quit and restart Photoshop.

 

  • It is not sticky-keys; nor do I have any other keyboard enhancement software installed.
  • It's not caps lock.
  • I get no OS-level warnings, dialogs, or alerts. Photoshop just suddenly starts adding Shift to everything.
  • It affects both my laptop and desktop.
  • No other applications other than Photoshop seem to be affected.
  • Just restarting photoshop and doing nothing else "fixes" it.

 

I don't know of a way to reproduce it.

 

Currently on Windows 10 Pro 21H!, Photoshop v24 for my desktop. Laptop also runs Windows 10 and current version of Photoshop.

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New Here ,
Feb 04, 2023 Feb 04, 2023

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was looking to see if this bug was fixed and found this thread. Anyway, I always have this bug happen and found that if I go into another app and type a few keystrokes (ex. in the search bar of chrome or a blank notes window or somehwere) it goes back to normal. doesn't permanently fix it but an easy workaround.

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Community Beginner ,
Feb 05, 2023 Feb 05, 2023

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yeah, that is also how I handle the problem. I just do alt+tab twice and
its gone(no need for keystrokes). Doing that is like also part of my
workflow now lol as it became a habit

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Community Expert ,
Feb 05, 2023 Feb 05, 2023

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hello, @rgeone and @Aj5CC3 

In order to fix the problem, one might need to repeat it, or to find the same conditions: is a graphic tablet involved? 

Is there a trigger? @residentninja mentions transform, do you notice an common event for when that issue happens?

Do you have third party plugins, or other programs running?

Finally, please post the contents of Photoshop's Help>System Info... menu, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.
If your post disappears, do not repost it, as it might need to be approved by a moderator. As an alternative you can save it to a .txt file on your computer and attach it on your answer via the forum. (attachments do not post from e-mail)

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Engaged ,
May 11, 2023 May 11, 2023

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I constantly have this happening with the ALT-Key since a couple of weeks. Very embarrassing during client screenshares.
Edit: it's not only ALT, it's Keystrokes in general. Sometimes pressing ESC helps, most of the time it's just arbitrary clicking, tapping, whatever. At some point it lets go of my artboard.
I have an Intuos 4, Wacom has apparently decided it is still not broken, so they need to break it by not providing new drivers. Works perfectly fine in any other app though. Also happens using mouse only.

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SAM SDK Version: 3.6.4
ACP.local Status:
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Highbeam: Disabled.
Wintab Digitizer Services
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"B:\Program Files\Adobe CC\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=17313918 -comment=Photoshop Version: Adobe Photoshop 24.4.1 20230418.r.449 53a6c60 x64

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\\.\DISPLAY1
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{510 ms}
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# displays: 2
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Display 1
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{678 ms}

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API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
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Device vendor string: NVIDIA Corporation
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{1015 ms}

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[1109 ms]
Finish RunAllAPIs

[9870 ms]
Start GetSnifferResult

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------- Sniffer output
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mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/02/16-16:16:44 79.52a7d42 79.52a7d42
onnxruntime.dll Microsoft® Windows® Operating System 1.13.20221021.1.b353e0b
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2023 24.4
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2023 24.4
PSViews.dll Adobe Photoshop 2023 24.4
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zf
SVGRE.dll SVGRE 79.099073f 79.099073f
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.5.1.73e2151 17.5.1.73e2151
Unified Extensibility Platform uxp-7.0.1-3-e8edf70
UPIC 2.6.0


Required plugins:

Accented Edges 24.4 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 24.4 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 24.4 - from the file “Filter Gallery.8bf”
ApplyImageDataFilter NO VERSION - from the file “GigapixelAIApply.8bf”
Average 24.4 - from the file “Average.8bf”
Bas Relief 24.4 - from the file “Filter Gallery.8bf”
BMP 24.4 - from the file “Standard MultiPlugin.8bf”
Camera Raw 15.3 - from the file “Camera Raw.8bi”
Camera Raw Filter 15.3 - from the file “Camera Raw.8bi”
Chalk && Charcoal 24.4 - from the file “Filter Gallery.8bf”
Charcoal 24.4 - from the file “Filter Gallery.8bf”
Chrome 24.4 - from the file “Filter Gallery.8bf”
Cineon 24.4 - from the file “Cineon.8bi”
Clouds 24.4 - from the file “Clouds.8bf”
Color Halftone 24.4 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 24.4 - from the file “Filter Gallery.8bf”
Conté Crayon 24.4 - from the file “Filter Gallery.8bf”
Craquelure 24.4 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 24.4 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 24.4 - from the file “Standard MultiPlugin.8bf”
Crosshatch 24.4 - from the file “Filter Gallery.8bf”
Crystallize 24.4 - from the file “Standard MultiPlugin.8bf”
Cutout 24.4 - from the file “Filter Gallery.8bf”
Dark Strokes 24.4 - from the file “Filter Gallery.8bf”
De-Interlace 24.4 - from the file “Standard MultiPlugin.8bf”
Dicom 24.4 - from the file “Dicom.8bi”
Difference Clouds 24.4 - from the file “Clouds.8bf”
Diffuse Glow 24.4 - from the file “Filter Gallery.8bf”
Displace 24.4 - from the file “Standard MultiPlugin.8bf”
Dry Brush 24.4 - from the file “Filter Gallery.8bf”
Entropy 24.4 - from the file “statistics.8ba”
Export Color Lookup Tables 24.4 - from the file “Export3DLUT.8be”
Extrude 24.4 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 24.4 - from the file “FastCore.8bx”
Fibers 24.4 - from the file “Standard MultiPlugin.8bf”
Film Grain 24.4 - from the file “Filter Gallery.8bf”
Filter Gallery 24.4 - from the file “Filter Gallery.8bf”
Fresco 24.4 - from the file “Filter Gallery.8bf”
GatherImageDataFilter NO VERSION - from the file “GigapixelAIGather.8bf”
Glass 24.4 - from the file “Filter Gallery.8bf”
Glowing Edges 24.4 - from the file “Filter Gallery.8bf”
Grain 24.4 - from the file “Filter Gallery.8bf”
Graphic Pen 24.4 - from the file “Filter Gallery.8bf”
Halftone Pattern 24.4 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 24.4 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 24.4 - from the file “HDRMergeUI.8bf”
HSB/HSL 24.4 - from the file “Standard MultiPlugin.8bf”
IFF Format 24.4 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 24.4 - from the file “Filter Gallery.8bf”
JPEG 2000 24.4 - from the file “JPEG2000.8bi”
Kurtosis 24.4 - from the file “statistics.8ba”
Lens Blur 24.4 - from the file “Lens Blur.8bf”
Lens Correction 24.4 - from the file “Lens Correction.8bf”
Lens Flare 24.4 - from the file “Standard MultiPlugin.8bf”
Liquify 24.4 - from the file “Liquify.8bf”
Matlab Operation 24.4 - from the file “ChannelPort.8bf”
Maximum 24.4 - from the file “statistics.8ba”
Mean 24.4 - from the file “statistics.8ba”
Measurement Core 24.4 - from the file “MeasurementCore.8me”
Median 24.4 - from the file “statistics.8ba”
Mezzotint 24.4 - from the file “Standard MultiPlugin.8bf”
Minimum 24.4 - from the file “statistics.8ba”
MMXCore Routines 24.4 - from the file “MMXCore.8bx”
Mosaic Tiles 24.4 - from the file “Filter Gallery.8bf”
Multiprocessor Support 24.4 - from the file “MultiProcessor Support.8bx”
Neon Glow 24.4 - from the file “Filter Gallery.8bf”
Note Paper 24.4 - from the file “Filter Gallery.8bf”
NTSC Colors 24.4 - from the file “NTSC Colors.8bf”
Ocean Ripple 24.4 - from the file “Filter Gallery.8bf”
OpenEXR 24.4 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 24.4 - from the file “Filter Gallery.8bf”
Palette Knife 24.4 - from the file “Filter Gallery.8bf”
Patchwork 24.4 - from the file “Filter Gallery.8bf”
Paths to Illustrator 24.4 - from the file “Standard MultiPlugin.8bf”
PCX 24.4 - from the file “PCX.8bi”
Photocopy 24.4 - from the file “Filter Gallery.8bf”
Picture Package Filter 24.4 - from the file “ChannelPort.8bf”
Pinch 24.4 - from the file “Standard MultiPlugin.8bf”
Pixar 24.4 - from the file “Pixar.8bi”
Plaster 24.4 - from the file “Filter Gallery.8bf”
Plastic Wrap 24.4 - from the file “Filter Gallery.8bf”
Pointillize 24.4 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 24.4 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 24.4 - from the file “PBM.8bi”
Poster Edges 24.4 - from the file “Filter Gallery.8bf”
Radial Blur 24.4 - from the file “Standard MultiPlugin.8bf”
Radiance 24.4 - from the file “Radiance.8bi”
Range 24.4 - from the file “statistics.8ba”
Render Color Lookup Grid 24.4 - from the file “Export3DLUT.8be”
Reticulation 24.4 - from the file “Filter Gallery.8bf”
Ripple 24.4 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 24.4 - from the file “Filter Gallery.8bf”
Save for Web 24.4 - from the file “Save for Web.8be”
ScriptingSupport 24.4 - from the file “ScriptingSupport.8li”
Shear 24.4 - from the file “Standard MultiPlugin.8bf”
Skewness 24.4 - from the file “statistics.8ba”
Smart Blur 24.4 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 24.4 - from the file “Filter Gallery.8bf”
Solarize 24.4 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 24.4 - from the file “Filter Gallery.8bf”
Spherize 24.4 - from the file “Standard MultiPlugin.8bf”
Sponge 24.4 - from the file “Filter Gallery.8bf”
Sprayed Strokes 24.4 - from the file “Filter Gallery.8bf”
Stained Glass 24.4 - from the file “Filter Gallery.8bf”
Stamp 24.4 - from the file “Filter Gallery.8bf”
Standard Deviation 24.4 - from the file “statistics.8ba”
Substance NO VERSION - from the file “MaterialFilter.8bf”
Sumi-e 24.4 - from the file “Filter Gallery.8bf”
Summation 24.4 - from the file “statistics.8ba”
Targa 24.4 - from the file “Standard MultiPlugin.8bf”
Texturizer 24.4 - from the file “Filter Gallery.8bf”
Tiles 24.4 - from the file “Standard MultiPlugin.8bf”
Topaz Adjust 5 10.0 - from the file “tladjust5ps_x64.8bf”
Topaz DeNoise AI 18.0 - from the file “tltopazdenoiseaips_x64.8bf”
Topaz Gigapixel AI NO VERSION - from the file “GigapixelAIAutomation.8li”
Topaz Photo AI NO VERSION - from the file “TopazPhotoAI.8bf”
Topaz Sharpen AI 18.0 - from the file “tltopazsharpenaips_x64.8bf”
Torn Edges 24.4 - from the file “Filter Gallery.8bf”
Twirl 24.4 - from the file “Standard MultiPlugin.8bf”
Underpainting 24.4 - from the file “Filter Gallery.8bf”
Vanishing Point 24.4 - from the file “VanishingPoint.8bf”
Variance 24.4 - from the file “statistics.8ba”
Water Paper 24.4 - from the file “Filter Gallery.8bf”
Watercolor 24.4 - from the file “Filter Gallery.8bf”
Wave 24.4 - from the file “Standard MultiPlugin.8bf”
WIA Support 24.4 - from the file “WIASupport.8li”
Wind 24.4 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 24.4 - from the file “WBMP.8bi”
ZigZag 24.4 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins:

Exr-IO 2.0 - from the file “B:\Program Files\Adobe CC\Adobe Photoshop 2023\Plug-ins\Exr-IO.8bi”

Duplicate and Disabled plugins:

Topaz Photo AI NO VERSION - from the file “B:\Program Files\Adobe CC\Adobe Photoshop 2023\Plug-ins\TopazPhotoAI.8bf”

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 6.6.0.46 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-6.6.0\"
CDO: 1.138.1
CmdN: 1.18.5
CDP: 1.162.1
Projects: 1.7.0
Loaded at: 429 ms - launch time impact: 459 ms
ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
Loaded at: 16841 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 436 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
Loaded at: 441 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.37.3.0 - from the file "Required Folder"
Loaded at: 12486 ms - launch time impact: 1 ms
CC Libraries Panel (Prepared) 3.23.28.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_23_28\"
CAPTURE: 2.0.41 STOCK: 4.0.2
Substance 3D (Prepared) 0.1.6.0 - from the file "Required Folder"
Adjustments Panels (Prepared) 1.12.33.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.8.23.0 - from the file "Required Folder"
Photoshop Facepile (Loaded) 1.2.1.0 - from the file "Required Folder"
Loaded at: 16844 ms - launch time impact: 0 ms
Photoshop In App Messaging (Loaded) 3.6.10.0 - from the file "Required Folder"
Loaded at: 16846 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 12488 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 12491 ms - launch time impact: 0 ms
Discover Panel (Loaded) 3.4.0.32 - from the file "Required Folder"
Loaded at: 16850 ms - launch time impact: 1 ms
Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder"
Scan time: 0 ms - entries: 26

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_23_28\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_23_28\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_23_28\extensions\capture\capture.html”
Export As 4.8.15 - from the file “B:\Program Files\Adobe CC\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “B:\Program Files\Adobe CC\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_23_28\manager.html”

Installed TWAIN devices: NONE

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New Here ,
Mar 12, 2023 Mar 12, 2023

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This has happened to me intermittantly for at least a year now. Restarting seems to fix it when it's stuck like that but it's driven me pretty crazy in the past. Can't type anything in, like if I type 1800 for pixels it'll show !*)). 

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New Here ,
Jul 05, 2023 Jul 05, 2023

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Thought I solved it, but has started happening again. Anyone know of fixes?

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Community Beginner ,
Aug 23, 2023 Aug 23, 2023

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Nope. I came here today to see.

This is apparently an issue that everyone has trouble-shot and have made very clear that there is no specific way it starts and no specific way that it gets fixed (though people have found work-arounds, it only alleviates the symptom, but never cures the problem).

Apparently Adobe has nothing to say about it except that it's not a bug at all and imply that none of us are running any troubleshooting or trying any fixes (we are).

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Community Expert ,
Aug 23, 2023 Aug 23, 2023

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@wtfbingo are you running Photoshop 2019? Have you gone into Preferences (Settings)/Tools and turned off "Spring Loaded Shortcuts"?

The issue is this is not consistent and cannot be recreated by most. Example - there have been other posts solved already where users had a third-party keystroke app or peripheral affecting their keys. Not saying that is the definitive solution, but it helped some. Others may have a conflict with something. This isn't a wide-spread issue for all users, so blaming it on the software is an easy cop out.

Chiming in to complain but not give any meaningful feedback or information to help assist does nothing.

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