Participating Frequently

Question

Shift key not responding to select multiple layers

Forum|Forum|6 years ago
August 2, 2019
7 replies
6975 views

Hello,

When I try to select multiple layers in the layers panel to merge them using the SHIFT key, SHIFT doesn't work so I can't select more than one layer at a time. Other keys are responsive and working. Shift works when making capital letters using the text tool. Any help on how to resolve this would be greatly appreciated!!! All the info I see online regarding shift is about the proportion change, which isn't my concern at the moment.

I'm using a cintiq 13 HD pro on an Imac running Mojave 10.14.6. I just set it up yesterday, so I don't have any previous experience on this particular set up.

Thanks!

This topic has been closed for replies.

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THOMDAOUST

New Participant

HAD THE SAME PROBEM.... JUST RESOLVED! On my I MAC just finished a reinstall, checking out photo realized my shift and option keys were not working with Intous pen but were with my mouse. SYSTEM PREFERENCES/ KEYBOARD/ Check the box... Use F1, F2

see image attached.

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eunibonnie

New Participant

This didn't work for me...

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sazzy33503026r26j

New Participant

Try reverting to an older Wacom driver. We had over 20 systems here that suddenly had the same problem. Reverting back to 6.4.1-1 did the trick (removing the driver via Wacom utility). Everything seems to work as before.

Very rarely this does not work the first time, reinstalling it one more time always worked. We had a few systems with this phenomenon and it seems that more people talk about this on different forums.

Hope this helps you.

I have exactly the same problem. It started around a year ago. I'm using a MacBook Pro 15, Mojave 10.14.6 and Wacom Intuos Pro S

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Elisa2315523898bv

New Participant

i had a similar problem, i went around it by bringing up the wacom pen's keyboard, clicked shift there instead of my fisical kyeboard, and i was able to fine an alternative solution, but still I wasnt able to solve the problem.

filip_basara

New Participant

Hi there,

I have exactly the same problem. It started around a year ago. I'm using a MacBook Pro 15, Mojave 10.14.6 and Wacom Intuos Pro S. I've tried all updates over the MB and Intuos, I've done complete reset of all settings and shortcuts but it didn't at all. Still searching for the solution…

Filip

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Anastasia33130593s7wu

New Participant

Hi! Have you managed to solve the issue? I have it now with Photoshop '24 and Sonoma 14. I tried to reinstall the drivers 5 times. It seems like the tablet disregards any key button while the pen is in use. Cannot also transform a layer with shift or cmd buttons for example. =(

CookieMonster407

New Participant

I am also running into BOTH problems. Transform tool not allowing freeform transform when holding down shift and the Shift button to select multiple layers/objects. I can tell you, there is a setting un Preferences > general > click/check legacy transform option. I haven't restarted photoshop yet, but I am hoping that works. Why would Adobe make these changes?? People have been used to those short-keys for 10+ years...

c.pfaffenbichler

Community Expert

so I can't select more than one layer at a time

As a work-around you can cmd-click the Layers individually to co-select them in the meantime.

Akash Sharma

Brainiac

Hi there,

That shouldn't be happening, could you please let us know the version of Photoshop you're working on? Have you checked if there are available updates for your Photoshop and Wacom device?

Did you possibly pressed the shift key for too that might have locked it?

If nothing helps, I'd recommend that you restore Photoshop app preferences to default and let us know if the issue still persists?

Please refer this article for instructions on how to restore Photoshop preferences:

https://helpx.adobe.com/photoshop/using/preferences.html#AdjustpreferencesinPhotoshop

Thanks,

Akash

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orangejuicecityAuthor

Participating Frequently

Hi, thank you for your reply. It's only happening with the wacom pen. Everything works normal when I use a mouse, so I thiink it might be a problem with the pen settings, but its function is normal click and the driver is up to date.