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xanathon
Participant
September 9, 2025
Answered

Since the latest update Phjotoshop needs three or four tries to start

  • September 9, 2025
  • 6 replies
  • 1195 views

Since the last update (26.10.0) Photoshop is very reluctant to start on Windows 11, it takes three or four tries to get the splash screen to show up. Also "open with Photoshop" is very hit and miss in this version, often nothing at all happens and this also takes multiple tries until it works if you are lucky.

    Correct answer Tomasz Kret

    I had the same problem, Photoshop was running in the background but wouldn't start. A complete reinstallation of the Nvidia app and the latest drivers helped. 

    6 replies

    B
    Bruce AB
    Known Participant
    September 17, 2025

    When I try to start Photoshop (26.10.0 on Windows 11) the system starts it in the background so no user interface display, plus there is a task running called "Adobe Crash Processor" also in the background. If I click the Photoshop icon a second time, I get two copies of Photoshop running in the background. After about 5 minutes, Photoshop starts in the foreground, ie I can see the user interface displayed on my screen (Adobe Crash Processor is still running in the background). Updating the video driver seemed to solve the problems but only for a short while. There is something unstable going on because the behavior is erratic and unpredictable. It is clear to me the problem is with the current version of Photoshop because all other apps on my system run without problems, and that includes Adobe Bridge and Lightroom., etc, as well as non-Adobe apps.

    T
    Tomasz KretCorrect answer
    Participant
    September 11, 2025

    I had the same problem, Photoshop was running in the background but wouldn't start. A complete reinstallation of the Nvidia app and the latest drivers helped. 

    B
    Bruce AB
    Known Participant
    September 14, 2025

    I believe I am seeing the same problem as you. Photoshop 26.10 is running in the background --at least I see it in the task manager-- but no gui so nothing on the desktop. I can get two instances of Photoshop running by clicking on the desktop icon a second time, but again, nothing on the desktop. My graphics board is Nvidia based, but the confusing thing is that every other app including Lightroom and Bridge work, and because of that I don't see how a video driver update can fix the problem. Just to confirm... does this sound like what you saw? You say you reinstalled the video driver and it helped --meaning it fixed the problem?

    T
    Tomasz Kret
    Participant
    September 14, 2025

    Exactly, reinstalation of Nvidia app and video drivers fixed the problem. 

      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      September 9, 2025

      @xanathon just tested with Photoshop version 26.10 and that shortcut is working fine on my Windows PC

      As for the resetting the preferences, you can just rename this folder from Adobe Photoshop 2025 Settings to Adobe Photoshop 2025 Settingsold, you'll find it in this location C:\Users\username\AppData\Roaming\Adobe\Adobe Photoshop 2025

      If the reset doesn't work, just delete the nearly created folder and rename the old one back to Adobe Photoshop 2025 Settings

      RealXanathon
      RealXanathon
      Known Participant
      September 9, 2025

      I already did that and it did not resolve the problem, as I already expected. What I wanted two write above (and for what reasons ever I am not able to edit posts here) is that I have the same problem on a second Windows (10) computer in another location, so I doubt it's a system or local problem. "Works for me" always is a very bad support answer, since it does not prove anything.

      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      September 9, 2025

      @RealXanathon "Works for me" always is a very bad support answer, since it does not prove anything." I don't work for Adobe, I'm just a normal user like yourself, and volunteer my time to try and help people.

      I have tested on 2 of the PC's that I have Photoshop installed on and cannot replicate your issue.

        X
        xanathonAuthor
        Participant
        September 9, 2025

        I have similar problems so I doubt this is s system problem. In addition the keyboard shortcut "export for web" no longer works since the last update. It's still there in the shortcut settings but does nothing. Looks like yet another buggy update to me.

        X
        xanathonAuthor
        Participant
        September 9, 2025

        I know all these usual "catch all" snake oil answers that are usuially given since I work with Photoshop for over 20 years. I certainly will not loose my user preferences by resetting them. I need to work with Photoshop not to take hours to beat it back into working shape after an update.

          D Fosse
          Community Expert
          D FosseCommunity Expert
          Community Expert
          September 9, 2025

          @xanathon 

          Resetting preferences is not a "snake oil answer".  

          • Preferences are rewritten in full on every application exit. That makes them vulnerable to corruption by irregular shutdowns and crashes - as opposed to read-only program files. Errors accumulate.
          • Preferences contain a whole lot more than your own user settings. It's the complete application configuration, including lots of hidden and system-dependent parameters. 
          • Corrupt preferences usually look like application bugs, and are frequently mistaken for that. For any inexplicable and odd behavior, corrupt preferences is the prime suspect.
            AxelMatt
            Community Expert
            AxelMattCommunity Expert
            Community Expert
            September 9, 2025

            Try first resetting the preferences of Photoshop using the steps described here:

            https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

            It's recommended to backup your settings before resetting the preferences.

            See here:  https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

             

            Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

             

            Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

             

            My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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