Sky replacement tool crashes Photoshop 2021 on Windows

Forum|Forum|5 years ago
November 11, 2020
4 replies
3904 views

Hi,

Every time I use 'Sky replacement tool' my PC instantly crashes and restarts.

PC Specs:

Intel i7-4790k

Geforce GTX980

32GB DDR3

Are there any updates or fixes for this issue? I have the latest version of Photoshop and Windows is up to date.

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Correct answer Pinner Photographer

It was freezing Photoshop on my Windows 10 system. I am using an Nvidia 1660 graphics card.

Turning of the option to Use Graphics Processor has solved that issue.

G

GWSHARK101

Inspiring

I have been having the same problem with my iMac Retina 5K with a Radeon Pro Vega 48 8 GB GP card. The "solution" of turning off the Graphics Processor setting in Photoshop is not really a solution at all for me and only creates more problems: Without that "Use Graphics Processor" setting turned on, my screen doesn't refresh when using heal brushes and when transforming an image, there are no visible handles to grab. Once I do grab an edge of the image to transform, the handles appear...but then don't go away. So this solution isn't really a solution at all for me. I have to choose between photoshop requiring a force quit if I use sky replacement, or having very poor screen refresh issues. Adobe, Please FIX THIS BUG! It's been going on for quite a while.

Robroy65

Participant

Exactly! I tried with both enabling and disabling Graphics card, and still nothing. It freezes Photoshop every single time, and I have to force-quit the app on my MAC. It doesn't even give me the option to change the different skies like it used to before. Not sure what is going on but Adobe.....Please Fix!

J

J453

Legend

If you go to Preferences > Performance... and check Use Graphics Processor, then click [Advanced Settings] and uncheck Use OpenCL. Restart Photoshop. Still freeze?

RustyNailImages

Participant

Same problem except only photoshop crashes.

P

peters30680121

Participant

PhotoShop latest version 22.2.0 with latest Windows 10 crashes and reboots on:-

Sky Replacement

or Select Subject

or Neural Filters.

CPU is I9 with NVIDIA GeForce GT1050Ti, ( Also crashes without this installed), 8GB of memory.

Been on Adobe helpdesk for at least 5 weeks. At wits end.

Have raised Adobe Case ADB-17739312-Q6J6 CRM:01211000001813

nikunj.m

Community Manager

Hi,

We're sorry about the trouble with Photoshop. Please go to the Preferences of Photoshop, then Preferences & disable the option to Use Graphics Processor. Once done, quit & relaunch Photoshop to check if it helps.

If it helps, please try: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Let us know how it goes!

Regards,

Nikunj