Smart guides crashing Photoshop sometimes

Participant ,
Feb 25, 2022 Feb 25, 2022

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I wanted to report this issue. I don't have much to go off of though.

Recently, Photoshop has been performing really slugglishly on all my systems. Two times this week, I had Photoshop crash on me as I'm moving objects and Smart Guides are on-screen. This issue occured on Photshop v23.2.1 and the version before that. The system I'm currently on is Windows 10 20H2 19042.1526.

I'll update this if I can reproduce the results that lead to the crash. It just seems to happen after working in Photoshop on a large file for a long time.

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Adobe Employee ,
Feb 26, 2022 Feb 26, 2022

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Is it crashing? Or freezing where the app becomes unresposive and you need to force quit the app?

 

If it's the former, I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Community Professional ,
Feb 26, 2022 Feb 26, 2022

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Hi, please try to record the screen while you are working with smart guides; maybe you can capture the issue.

 

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Participant ,
Feb 28, 2022 Feb 28, 2022

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Oh, sorry. I should have been specific. It freezes and becomes unresponsive. I have to force quit it. Since moving objects on large documents with Smart Guides on can have a bit of an initial delay, this is around where it freezes as it never updates the object's position on screen.

It's hard to predict when it happens but if it happens again, it could offer clues as to how to reproduce the issue so I can record it.

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Adobe Employee ,
Feb 28, 2022 Feb 28, 2022

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OK. Freezing and crashing are very different things in terms of troubleshooting. 

 

If you disable rulers, or go to Preferences > Technology Previews... and disable "Enable Native Canvas Rulers" and restart Photoshop, does it work better?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Feb 28, 2022 Feb 28, 2022

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I don't remember turning on that setting, but it seems related as I had rulers on, too. I've disabled it and restarted Photoshop. I'll see how it performs this week with this setting off.

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Participant ,
Feb 28, 2022 Feb 28, 2022

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I'm actually running into more issues, possibly because of this document. At one point, it did just crash without warning. But most of the time, it's the canvas that becomes unresponsive. Turning Native Canvas on or off didn't seem to do much. Just after a while, maybe after minimizing, the canvas either stops updating or layers stop updating. In one instance, I was able to return to Photoshop home, but the document wouldn't update. And it couldn't save the document either.

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Adobe Employee ,
Feb 28, 2022 Feb 28, 2022

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Were you able to submit a crash report this time?

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Feb 28, 2022 Feb 28, 2022

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I wasn't able to submit a crash report that time since it just crashed and closed without warning.

 

Here is the system info:

Adobe Photoshop Version: 23.2.1 20220222.r.303 eedc582 x64
Number of Launches: 49
Operating System: Windows 10 64-bit
Version: 10 10.0.19042.1526
System architecture: Intel CPU Family:6, Model:12, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 1805 MHz
Built-in memory: 16110 MB
Free memory: 10316 MB
Memory available to Photoshop: 11864 MB
Memory used by Photoshop: 70 %
SAM SDK Version: 2.0.0-main.1010
ACP.local Status:
- SDK Version: 2.1.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.4.0.15
- Min Core Sync Required: 4.3.66.0
Live Edit Client SDK Version: 3.89.01
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Intel(R) Iris(R) Xe Graphics
GPUVendor: INTEL
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,580 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=13681976 -comment=Photoshop Version: Adobe Photoshop 23.2.1 20220222.r.303 eedc582 x64

[1106 ms]
Start sniffer 2022-02-28 11:57:34
# Photoshop Version: Adobe Photoshop 23.2.1 20220222.r.303 eedc582 x64
C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=13681976 -comment=Photoshop Version: Adobe Photoshop 23.2.1 20220222.r.303 eedc582 x64

{126 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) Iris(R) Xe Graphics index=0 preferred=1)

# devices: 1
Device 0
Name: Intel(R) Iris(R) Xe Graphics
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,580 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,446 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver:
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a6f2bd19df3d42e0\igd10iumd64.dll
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a6f2bd19df3d42e0\igd12umd64.dll
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a6f2bd19df3d42e0\igdumdim64.dll
Driver date: 2021-12-03 000000.000000-000
Driver age: 2 months
Driver version: 30.0.101.1191
Supports UMA: SUPPORTED
D3D-ID: 39497
End platform native
{201 ms}

{201 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) Iris(R) Xe Graphics index=0 preferred=1)

# devices: 1
Device 0
Name: Intel(R) Iris(R) Xe Graphics
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,580 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,446 MB
API version: 4.6 (4.6.0 - Build 30.0.101.1191)
Device version: 4.6 (4.6.0 - Build 30.0.101.1191)
Vendor name: INTEL
Driver:
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a6f2bd19df3d42e0\igd10iumd64.dll
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a6f2bd19df3d42e0\igd12umd64.dll
C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a6f2bd19df3d42e0\igdumdim64.dll
Driver date: 2021-12-03 000000.000000-000
Driver age: 2 months
Driver version: 30.0.101.1191
GLSL version: 4.60 (4.60 - Build 30.0.101.1191)
End platform OpenGL
{337 ms}

{337 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Intel(R) Iris(R) Xe Graphics
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 6,757 MB
VRAM: 6,757 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver: UNKNOWN
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 60 GB / s
Compute score: 802.604
Device name string: Intel(R) Iris(R) Xe Graphics
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{1020 ms}

Exit code kExitNormal
End sniffer 2022-02-28 11:57:35
[kStatusNormal, kExitNormal]

[1117 ms]
Finish RunAllAPIs

[2761 ms]
Start GetSnifferResult

[2761 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 94070917439680974231
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): off
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\Users\MIRAM\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 476.0G, 236.6G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2021/12/09-10:11:11 79.c5c71c0 79.c5c71c0
AdbePM.dll PatchMatch 2022/01/12:10:59:07 1.15de769dc03f392205cdd45bcd7674c35694bb52 1.15de769dc03f392205cdd45bcd7674c35694bb52
AdobeLinguistic.dll Adobe Linguisitc Library e047f0a
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2022/01/18-15:23:23 79.6968712 79.6968712
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.e954fe6 79.e954fe6
AdobeXMP.dll Adobe XMP Core 2021/12/08-19:11:22 79.b0f8be9 79.b0f8be9
AdobeXMPFiles.dll Adobe XMP Files 2021/12/08-19:11:22 79.b0f8be9 79.b0f8be9
AdobeXMPScript.dll Adobe XMP Script 2021/12/08-19:11:22 79.b0f8be9 79.b0f8be9
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2021/12/09-10:11:11 79.c5c71c0 79.c5c71c0
AID.dll AID DLL 1.0.0.33
AIDE.dll AIDE 2021/12/08-17:42:20 79.f1d2aac 79.f1d2aac
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2022 26.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2021/12/09-10:11:11 79.c5c71c0 79.c5c71c0
AXE8SharedExpat.dll AXE8SharedExpat 2021/11/30-00:40:44 79.d4c2289 79.d4c2289
AXEDOMCore.dll AXEDOMCore 2021/11/30-00:40:44 79.d4c2289 79.d4c2289
Bib.dll BIB 2021/12/09-10:11:11 79.c5c71c0 79.c5c71c0
BIBUtils.dll BIBUtils 2021/12/09-10:11:11 79.c5c71c0 79.c5c71c0
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_program_options.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2021/12/09-10:11:11 79.c5c71c0 79.c5c71c0
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.5.1+210429-0157.1.dml-1.5.adbd007
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-5.6.1-2-a74472e
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/01/04-10:07:31 82.3 82.3
filterport.dll FilterPort 1.1 O
icucnv69.dll International Components for Unicode Build 13.1.a82691a
icudt69.dll International Components for Unicode Build 13.1.a82691a
icuin69.dll International Components for Unicode Build 13.1.a82691a
icuuc69.dll International Components for Unicode Build 13.1.a82691a
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2021/12/07-19:50:35 79.b3b99f7 79.b3b99f7
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.8.20210602.2.d4106de
mkl_avx2.dll Intel® Math Kernel Library 2020.0
mkl_avx512.dll Intel® Math Kernel Library 2020.0
mkl_core.dll Intel® Math Kernel Library 2020.0
mkl_def.dll Intel® Math Kernel Library 2020.0
mkl_mc3.dll Intel® Math Kernel Library 2020.0
mkl_sequential.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx2.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx512.dll Intel® Math Kernel Library 2020.0
mkl_vml_def.dll Intel® Math Kernel Library 2020.0
mkl_vml_mc3.dll Intel® Math Kernel Library 2020.0
MPS.dll MPS 2021/12/03-00:36:58 79.5449bfb 79.5449bfb
onnxruntime.dll Microsoft® Windows® Operating System 1.8.20210602.2.d4106de
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2022 23.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.2.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.2.0.100
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2022 23.2
PSViews.dll Adobe Photoshop 2022 23.2
ScCore.dll ScCore 2022/01/04-10:07:31 82.3 82.3
SVGRE.dll SVGRE 79.1f1e1ff 79.1f1e1ff
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 22.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.2.0.3a48b11 17.2.0.3a48b11
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-5.6.1-2-a74472e
UPIC 2.3.1


Required plugins:

Accented Edges 23.2 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 23.2 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 23.2 - from the file “Filter Gallery.8bf”
Average 23.2 - from the file “Average.8bf”
Bas Relief 23.2 - from the file “Filter Gallery.8bf”
BMP 23.2 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal 23.2 - from the file “Filter Gallery.8bf”
Charcoal 23.2 - from the file “Filter Gallery.8bf”
Chrome 23.2 - from the file “Filter Gallery.8bf”
Cineon 23.2 - from the file “Cineon.8bi”
Clouds 23.2 - from the file “Clouds.8bf”
Color Halftone 23.2 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 23.2 - from the file “Filter Gallery.8bf”
Conté Crayon 23.2 - from the file “Filter Gallery.8bf”
Craquelure 23.2 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 23.2 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 23.2 - from the file “Standard MultiPlugin.8bf”
Crosshatch 23.2 - from the file “Filter Gallery.8bf”
Crystallize 23.2 - from the file “Standard MultiPlugin.8bf”
Cutout 23.2 - from the file “Filter Gallery.8bf”
Dark Strokes 23.2 - from the file “Filter Gallery.8bf”
De-Interlace 23.2 - from the file “Standard MultiPlugin.8bf”
Dicom 23.2 - from the file “Dicom.8bi”
Difference Clouds 23.2 - from the file “Clouds.8bf”
Diffuse Glow 23.2 - from the file “Filter Gallery.8bf”
Displace 23.2 - from the file “Standard MultiPlugin.8bf”
Dry Brush 23.2 - from the file “Filter Gallery.8bf”
Entropy 23.2 - from the file “statistics.8ba”
Export Color Lookup Tables 23.2 - from the file “Export3DLUT.8be”
Extrude 23.2 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 23.2 - from the file “FastCore.8bx”
Fibers 23.2 - from the file “Standard MultiPlugin.8bf”
Film Grain 23.2 - from the file “Filter Gallery.8bf”
Filter Gallery 23.2 - from the file “Filter Gallery.8bf”
Fresco 23.2 - from the file “Filter Gallery.8bf”
Glass 23.2 - from the file “Filter Gallery.8bf”
Glowing Edges 23.2 - from the file “Filter Gallery.8bf”
Grain 23.2 - from the file “Filter Gallery.8bf”
Graphic Pen 23.2 - from the file “Filter Gallery.8bf”
Halftone Pattern 23.2 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 23.2 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 23.2 - from the file “HDRMergeUI.8bf”
HSB/HSL 23.2 - from the file “Standard MultiPlugin.8bf”
IFF Format 23.2 - from the file “Standard MultiPlugin.8bf”
IGES 23.2 - from the file “U3D.8bi”
Ink Outlines 23.2 - from the file “Filter Gallery.8bf”
JPEG 2000 23.2 - from the file “JPEG2000.8bi”
Kurtosis 23.2 - from the file “statistics.8ba”
Lens Blur 23.2 - from the file “Lens Blur.8bf”
Lens Correction 23.2 - from the file “Lens Correction.8bf”
Lens Flare 23.2 - from the file “Standard MultiPlugin.8bf”
Liquify 23.2 - from the file “Liquify.8bf”
Material Filter NO VERSION - from the file “MaterialFilter.8bf”
Matlab Operation 23.2 - from the file “ChannelPort.8bf”
Maximum 23.2 - from the file “statistics.8ba”
Mean 23.2 - from the file “statistics.8ba”
Measurement Core 23.2 - from the file “MeasurementCore.8me”
Median 23.2 - from the file “statistics.8ba”
Mezzotint 23.2 - from the file “Standard MultiPlugin.8bf”
Minimum 23.2 - from the file “statistics.8ba”
MMXCore Routines 23.2 - from the file “MMXCore.8bx”
Mosaic Tiles 23.2 - from the file “Filter Gallery.8bf”
Multiprocessor Support 23.2 - from the file “MultiProcessor Support.8bx”
Neon Glow 23.2 - from the file “Filter Gallery.8bf”
Note Paper 23.2 - from the file “Filter Gallery.8bf”
NTSC Colors 23.2 - from the file “NTSC Colors.8bf”
Ocean Ripple 23.2 - from the file “Filter Gallery.8bf”
OpenEXR 23.2 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 23.2 - from the file “Filter Gallery.8bf”
Palette Knife 23.2 - from the file “Filter Gallery.8bf”
Patchwork 23.2 - from the file “Filter Gallery.8bf”
Paths to Illustrator 23.2 - from the file “Standard MultiPlugin.8bf”
PCX 23.2 - from the file “PCX.8bi”
Photocopy 23.2 - from the file “Filter Gallery.8bf”
Picture Package Filter 23.2 - from the file “ChannelPort.8bf”
Pinch 23.2 - from the file “Standard MultiPlugin.8bf”
Pixar 23.2 - from the file “Pixar.8bi”
Plaster 23.2 - from the file “Filter Gallery.8bf”
Plastic Wrap 23.2 - from the file “Filter Gallery.8bf”
Pointillize 23.2 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 23.2 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 23.2 - from the file “PBM.8bi”
Poster Edges 23.2 - from the file “Filter Gallery.8bf”
PRC 23.2 - from the file “U3D.8bi”
Radial Blur 23.2 - from the file “Standard MultiPlugin.8bf”
Radiance 23.2 - from the file “Radiance.8bi”
Range 23.2 - from the file “statistics.8ba”
Render Color Lookup Grid 23.2 - from the file “Export3DLUT.8be”
Reticulation 23.2 - from the file “Filter Gallery.8bf”
Ripple 23.2 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 23.2 - from the file “Filter Gallery.8bf”
Save for Web 23.2 - from the file “Save for Web.8be”
ScriptingSupport 23.2 - from the file “ScriptingSupport.8li”
Shake Reduction 23.2 - from the file “Shake Reduction.8bf”
Shear 23.2 - from the file “Standard MultiPlugin.8bf”
Skewness 23.2 - from the file “statistics.8ba”
Smart Blur 23.2 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 23.2 - from the file “Filter Gallery.8bf”
Solarize 23.2 - from the file “Solarize.8bf”
Spatter 23.2 - from the file “Filter Gallery.8bf”
Spherize 23.2 - from the file “Standard MultiPlugin.8bf”
Sponge 23.2 - from the file “Filter Gallery.8bf”
Sprayed Strokes 23.2 - from the file “Filter Gallery.8bf”
Stained Glass 23.2 - from the file “Filter Gallery.8bf”
Stamp 23.2 - from the file “Filter Gallery.8bf”
Standard Deviation 23.2 - from the file “statistics.8ba”
Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Sumi-e 23.2 - from the file “Filter Gallery.8bf”
Summation 23.2 - from the file “statistics.8ba”
Targa 23.2 - from the file “Standard MultiPlugin.8bf”
Texturizer 23.2 - from the file “Filter Gallery.8bf”
Tiles 23.2 - from the file “Standard MultiPlugin.8bf”
Torn Edges 23.2 - from the file “Filter Gallery.8bf”
Twirl 23.2 - from the file “Standard MultiPlugin.8bf”
U3D 23.2 - from the file “U3D.8bi”
Underpainting 23.2 - from the file “Filter Gallery.8bf”
Vanishing Point 23.2 - from the file “VanishingPoint.8bf”
Variance 23.2 - from the file “statistics.8ba”
Water Paper 23.2 - from the file “Filter Gallery.8bf”
Watercolor 23.2 - from the file “Filter Gallery.8bf”
Wave 23.2 - from the file “Standard MultiPlugin.8bf”
WIA Support 23.2 - from the file “WIASupport.8li”
Wind 23.2 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 23.2 - from the file “WBMP.8bi”
ZigZag 23.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 5.4.0.23 - from the file "Required Folder"
CDO: 1.110.0
CmdN: 1.10.4
CDP: 1.135.0
Projects: 1.2.3
Loaded at: 101 ms - launch time impact: 46 ms
ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 22.4.0.0 - from the file "Required Folder"
Loaded at: 4703 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 21.2.0.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 104 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 3.18.149.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\"
CAPTURE: 2.0.22 STOCK: 2.0.32
Photoshop UXP Export-As (Prepared) 5.6.2.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 2.4.1.0 - from the file "Required Folder"
Loaded at: 4704 ms - launch time impact: 0 ms
Photoshop Personalization (Loaded) 2.0.0.0 - from the file "Required Folder"
Loaded at: 4704 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.3.6.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 3904 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2.2.0.19 - from the file "Required Folder"
Loaded at: 4705 ms - launch time impact: 20 ms
Neural Filters (Registered) 1.11.2.0 - from the file "Required Folder"

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_18_149\manager.html”

Installed TWAIN devices: NONE

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Adobe Employee ,
Mar 01, 2022 Mar 01, 2022

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I would see if there's a newer driver through Intel. Install that, then make sure we're in a default state and there are no stale setting somewhere:
Restore your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
Does it work correctly?
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.
If it does solve the problem, I would like to get the folder of settings to try and figure out what is bad with them.


Senior Product Manager - Customer Advocacy - Digital Imaging

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