Smart Portrait Neural Filter has stopped working.

Question

Hi all,As the title says, smart portrait neural filter has stopped working. After a few seconds I get the message "We've temporarily disabled this filter because of an error." It was working early January but it is not now. Other filters work correctly.Since then I have downgraded Bridge to V12 so I can use the new window function. I have upgraded PS to V24.2.I have tried resetting the preferences file, removing and re-installing the smart filters, and disabling the GPU. None of that fixed the problem. I am running the latest version of Win 10 and have 32Gb of RAM. UPDATE: It has started working without me doing anything. Must have been an issue with Adobe's servers.Regards,Steve

OzPhotoMan · Accepted Answer

UPDATE: It has started working without me doing anything. Must have been an issue with Adobe's servers.Regards,Steve

Ranjisha Sengupta · Answer

Hi @OzPhotoMan ,

Thanks for reaching out.

Could you please share the system info of Photoshop from Help > System info > Copy & paste into a doc and share it with us?

Can you check whether the graphics processor is enabled from the preferences? Also, check its compatibility: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html.

Look at the following troubleshooting article and check the known issues and workarounds related to neural filters: https://helpx.adobe.com/photoshop/using/neural-filters-feedback.html.

Check out this discussion on our community:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-neural-filters-not-working-quot-we-ve-temporarily-disable-filter-because-of-an-error-quot/idi-p/12331795

Let us know how it goes,

Ranjisha

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