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Smart Portrait results in same face every time

Community Beginner ,
Feb 22, 2023 Feb 22, 2023

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2 days ago my Smart Portrait Nueral Filter started showing the exact same face any time I used it, regardless of age, gender, face angle, expression.  The resulting image is poor quality and looks a bit freaky. Is this my end or an issue on Adobe's side?

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Actions and scripting , Windows

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Adobe Employee ,
Feb 22, 2023 Feb 22, 2023

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Hi there,

 

Thanks for reaching out. This is a strange issue that I have heard of; let's try to resolve it.

Which version of Photoshop are you using? Is the graphics processor enabled?

You may try to reset Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t.

Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG

 

Ranjisha

 

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Community Beginner ,
Feb 22, 2023 Feb 22, 2023

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Hey Ranjisha,

 

I'm running 24.1.1
I have tried both with and without graphics processor.

I have tried both processing in the cloud and processing on device

I have reset the preferences

 

I now either get the message that the plugin has an error, or a new (even weirder) image.

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Contributor ,
Feb 23, 2023 Feb 23, 2023

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This model seems to be trained on superman characters...

I recognize Brainiac, Jor-El, and Zod.

 

In all seriousness though, I've had a similar issue a few months ago.

Probably a coincidence but after removing all scripts from the Photoshop script folder, restarting photoshop, putting back the scripts, and restarting photoshop again the problem stopped.

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Community Beginner ,
Feb 23, 2023 Feb 23, 2023

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So completely weird, it started working again.  Wonder if it was just a bad internet connection?

 

Or did General Zod have something to do with it?

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Contributor ,
Feb 27, 2023 Feb 27, 2023

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I'm sure General Zod was watching.

Do you remember doing anything particular/unusual? Could be helpful for future reference. 🙂

 

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Community Beginner ,
Feb 27, 2023 Feb 27, 2023

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Unfortunately no.  I followed a few other posts...

- Removed all filters then re-downloaded them - didn't fix it. 

- Removed and rebuilt setting - didn't fix it.

- Checked scratch disk had ample space - it did

- even tried running Photoshop Beta - Same result

 

Then the next morning it started working again.

 

There wasn't anything at all that stood out.  Sorry to be no help at all.

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