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Mobius Strip
Known Participant
October 16, 2018
Question

So basic hotkeys like "Cut" and "Deselect all" don't work anymore...

  • October 16, 2018
  • 2 replies
  • 530 views

Just updated to 20.0.0 and loaded up an image to test the new scaling defaults, and found that Command-X doesn't do anything, and neither does Command-D.

WTH?

UPDATE: This appears to be a bug that afflicted the app temporarily; I don't know if switching focus to another app jostled it out of its funk or what.

UPDATE 2: There's definitely something up with the application's state. Just now, Quit and a large number of other menu items were disabled, and nothing was going on in the app (no operation in progress or something waiting for confirmation).

    This topic has been closed for replies.

    2 replies

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    October 17, 2018

    When you mention the Command key, I instantly know it's a Mac and Cmd D works as advertised on 10.13.6 and the newly released 10.14 (Mojave) on the 20.0 Photoshop.

    Right now you can try a Preferences Reset. But do come back with more information if that doesn't work.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    October 17, 2018

    I do not have problem on my windows 10 version 1809 and CC 2019 version 20 on my machine with those Photoshop shortcuts.  In the past I thin Focus has been taken from Photoshop and Shortcuts do work at time. This could till be a problem.  Menu items are grayed out by Photoshop when the current  document state does not meet the requirements for their use.

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    JJMack
    M
    Mobius StripAuthor
    Known Participant
    October 17, 2018

    Thanks for the replies.

    This is on Mac OS 10.14

    There was nothing going on in the application that would have left the document in a pending state. I opened a bitmap (photo) and it was sitting there. I could draw a selection rectangle, but Command-X didn't copy and Command-D didn't deselect. I imagine there were lots of other hotkeys that didn't work.

    Later, after I made the original post, I went back and these functions magically worked. But a short time later, Quit was disabled as were lots of other menu items; again, I hadn't done anything to invoke a pending state in the document. Photoshop was probably in the same state I experienced the first time.

    You mentioned having the program become unresponsive, and I thought I'd document these issues in case they're related.

    There's no further information at this point. There was no identifiable impetus for the failure or the recovery.

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    October 17, 2018

    I'm not clear if you tried the reset or not. Did it work?

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