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Alanna G.
Participant
May 18, 2022
Answered

Sorry, an error has occurred - Crashes on launch

  • May 18, 2022
  • 9 replies
  • 1340 views

Every time I open Photoshop I receive a pop-up message "sorry an error has occurred". It was working fine up until a few days ago. 

 

- I haven't installed any new programs

- Haven't installed any plugins

- Other adobe programs are working (Illustrator, InDesign).

-OS is up to date

 

To remedy this I :

- Restarted

- Installed the previous version of Photoshop and still got the same error message

- Uninstalled Photoshop, restarted, installed the current version, and received the same error

 

Help 😞

 

System: PC HP Windows 11

Photoshop: CC app v 23.3.2

This topic has been closed for replies.
Correct answer Alanna G.

Hello Cory,

Yes, the issue was resolved by rolling to v22.3.1. I just emailed you my system info. 

 

Thanks,

9 replies

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
June 8, 2022

[from customer]

 

Here is my System Info from the help menu when I open v 23.3.2  :
 
Adobe Photoshop Version: 23.3.2 20220503.r.458 d8a9c44  x64
Number of Launches: 96
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22000.675
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-512, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 1498 MHz
Built-in memory: 16073 MB
Free memory: 10292 MB
Memory available to Photoshop: 11834 MB
Memory used by Photoshop: 70 %
SAM SDK Version: 2.0.0-main.1076
ACP.local Status:
 - SDK Version: 2.4.1
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 5.10.2.1
 - Min Core Sync Required: 4.3.66.0
Live Edit Client SDK Version: 3.90.3
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unified Text Engine
 ======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             0
isGPUCapable:          1
GPUName:               Intel(R) Iris(R) Plus Graphics
GPUVendor:             INTEL
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                 8,560 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              0
Windows remote desktop:  0
Display: 1
  Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
  Display Bounds: top=0, left=1920, bottom=1080, right=3840
 ------- Sniffer output
[0 ms]
  Launch GPUSnifferThread

[0 ms]
  Start RunAllAPIs

[0 ms]
  "C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe" -baseTimeMS=200896067 -comment=Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 x64

[1526 ms]
  Start sniffer 2022-06-08 16:37:34
  # Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 x64
  C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=200896067 -comment=Photoshop Version: Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44 x64
 
  {165 ms}
  Start platform native
    # displays:                   2
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,536, 864)
      Dimensions:                   (1,536 864)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=Intel(R) Iris(R) Plus Graphics index=0 preferred=1)
   
    Display 1
      Display:                      \\.\DISPLAY2
      Main:                         FALSE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (1,920, 0) -> (3,840, 1,080)
      Dimensions:                   (1,920 1,080)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=Intel(R) Iris(R) Plus Graphics index=0 preferred=1)
   
    # devices:                    2
    Device 0
      Name:                         Intel(R) Iris(R) Plus Graphics
      Preferred:                    TRUE
      Power Envelope:               UNKNOWN
      Attachment:                   UNKNOWN
      # attached displays:          2
        \\.\DISPLAY1
        \\.\DISPLAY2
      GPU accessible RAM:                8,560 MB
      VRAM:                                134 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 8,426 MB
      API version:                  12.0 (12.0)
      Device version:               12.0 (12.0)
      Vendor name:                  INTEL
      Driver:
        C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ada2367baaae74c0\igd10iumd64.dll
        C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ada2367baaae74c0\igd12umd64.dll
        C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ada2367baaae74c0\igdumdim64.dll
      Driver date:                  2020-02-25 000000.000000-000
      Driver age:                   28 months
      Driver version:               26.20.100.7926
      Supports UMA:                 SUPPORTED
      D3D-ID:                       35410
   
    Device 1
      Name:                         Intel(R) Iris(R) Plus Graphics
      Preferred:                    FALSE
      Power Envelope:               UNKNOWN
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                8,560 MB
      VRAM:                                134 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 8,426 MB
      API version:                  12.0 (12.0)
      Device version:               12.0 (12.0)
      Vendor name:                  INTEL
      Driver:
        C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ada2367baaae74c0\igd10iumd64.dll
        C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ada2367baaae74c0\igd12umd64.dll
        C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ada2367baaae74c0\igdumdim64.dll
      Driver date:                  2020-02-25 000000.000000-000
      Driver age:                   28 months
      Driver version:               26.20.100.7926
      Supports UMA:                 SUPPORTED
      D3D-ID:                       35410
  End platform native
  {450 ms}
 
  {450 ms}
  Start platform OpenGL
    # displays:                   2
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,536, 864)
      Dimensions:                   (1,536 864)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=Intel(R) Iris(R) Plus Graphics index=0 preferred=1)
   
    Display 1
      Display:                      \\.\DISPLAY2
      Main:                         FALSE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (1,920, 0) -> (3,840, 1,080)
      Dimensions:                   (1,920 1,080)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=Intel(R) Iris(R) Plus Graphics index=0 preferred=1)
   
    # devices:                    1
    Device 0
      Name:                         Intel(R) Iris(R) Plus Graphics
      Preferred:                    TRUE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          2
        \\.\DISPLAY1
        \\.\DISPLAY2
      GPU accessible RAM:                8,560 MB
      VRAM:                                134 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 8,426 MB
      API version:                  4.6 (4.6.0 - Build 26.20.100.7926)
      Device version:               4.6 (4.6.0 - Build 26.20.100.7926)
      Vendor name:                  INTEL
      Driver:
        C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ada2367baaae74c0\igd10iumd64.dll
        C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ada2367baaae74c0\igd12umd64.dll
        C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ada2367baaae74c0\igdumdim64.dll
      Driver date:                  2020-02-25 000000.000000-000
      Driver age:                   28 months
      Driver version:               26.20.100.7926
      GLSL version:                 4.60 (4.60 - Build 26.20.100.7926)
  End platform OpenGL
  {617 ms}
 
  {617 ms}
  Start platform OpenCL
    # displays:                   0
   
    # devices:                    1
    Device 0
      Name:                         Intel(R) Iris(R) Plus Graphics
      Preferred:                    TRUE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                6,741 MB
      VRAM:                              6,741 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  2.1 (OpenCL 2.1 )
      Device version:               2.1 (OpenCL 2.1 NEO )
      Vendor name:                  INTEL
      Driver:                       UNKNOWN
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    31 GB / s
      Compute score:                410.104
      Device name string:           Intel(R) Iris(R) Plus Graphics
      Device vendor string:         Intel(R) Corporation
      Platform name string:         Intel(R) OpenCL HD Graphics
      Platform vendor string:       Intel(R) Corporation
  End platform OpenCL
  {1434 ms}
 
  Exit code kExitNormal
  End sniffer 2022-06-08 16:37:35
[kStatusNormal, kExitNormal]

[1527 ms]
  Finish RunAllAPIs

[3018 ms]
  Start GetSnifferResult

[3018 ms]
  Finish GetSnifferResult

 ------- Sniffer output
 ======= GPU
License Type: Subscription
Serial number: 90970574277665713187
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2022\
Temporary file path: C:\Users\t_ala\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  C:\, 237.6G, 59.8G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2022\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2022/03/14-13:03:40   79.c41170d   79.c41170d
   AdbePM.dll   PatchMatch 2022/01/12:10:59:07   1.15de769dc03f392205cdd45bcd7674c35694bb52   1.15de769dc03f392205cdd45bcd7674c35694bb52
   AdobeLinguistic.dll   Adobe Linguisitc Library   353c9a5  
   AdobeOwl.dll   Adobe Owl   5.5.0  
   AdobePDFL.dll   PDFL 2022/03/30-04:53:11   79.9f64572   79.9f64572
   AdobePDFSettings.dll   Adobe PDFSettings   1.07  
   AdobePIP.dll   Adobe Product Improvement Program   8.2.0.16  
   AdobeSVGAGM.dll   AdobeSVGAGM   79.cb34c9e   79.cb34c9e
   AdobeXMP.dll   Adobe XMP Core 2022/03/14-11:26:19   79.9ccc4de   79.9ccc4de
   AdobeXMPFiles.dll   Adobe XMP Files 2022/03/14-11:26:19   79.9ccc4de   79.9ccc4de
   AdobeXMPScript.dll   Adobe XMP Script 2022/03/14-11:26:19   79.9ccc4de   79.9ccc4de
   adobe_caps.dll   Adobe CAPS   10,0,0,6  
   AGM.dll   AGM 2022/03/14-13:03:40   79.c41170d   79.c41170d
   AID.dll   AID DLL   1.0.0.33  
   AIDE.dll   AIDE 2022/03/11-03:19:26   79.d5f62b5   79.d5f62b5
   aifm.dll   AIFM   1.0   23.68434
   AILib.dll   Adobe Illustrator 2022   26.0.0  
   aiport.dll   AIPort   1.0   23.68434
   ARE.dll   ARE 2022/03/14-13:03:40   79.c41170d   79.c41170d
   AXE8SharedExpat.dll   AXE8SharedExpat 2022/02/04-19:11:32   79.97e751e   79.97e751e
   AXEDOMCore.dll   AXEDOMCore 2022/02/04-19:11:32   79.97e751e   79.97e751e
   Bib.dll   BIB 2022/03/14-13:03:40   79.c41170d   79.c41170d
   BIBUtils.dll   BIBUtils 2022/03/14-13:03:40   79.c41170d   79.c41170d
   boost_chrono.dll   photoshopdva   22.0.0  
   boost_date_time.dll   photoshopdva   22.0.0  
   boost_filesystem.dll   photoshopdva   22.0.0  
   boost_program_options.dll   photoshopdva   22.0.0  
   boost_regex.dll   photoshopdva   22.0.0  
   boost_system.dll   photoshopdva   22.0.0  
   boost_threads.dll   photoshopdva   22.0.0  
   CoolType.dll   CoolType 2022/03/14-13:03:40   79.c41170d   79.c41170d
   CRClient.dll   Adobe Crash Reporter Client DLL   4.7.0.0  
   DirectML.dll   DirectML Redistributable Library   1.5.1+210429-0157.1.dml-1.5.adbd007  
   dnssd.dll   Bonjour   3,0,0,2  
   dvaaccelerate.dll   photoshopdva   22.0.0  
   dvaappsupport.dll   photoshopdva   22.0.0  
   dvaaudiodevice.dll   photoshopdva   22.0.0  
   dvacore.dll   photoshopdva   22.0.0  
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  
   dvamarshal.dll   photoshopdva   22.0.0  
   dvamediatypes.dll   photoshopdva   22.0.0  
   dvametadata.dll   photoshopdva   22.0.0  
   dvametadataapi.dll   photoshopdva   22.0.0  
   dvametadataUI.dll   photoshopdva   22.0.0  
   dvanet.dll   photoshopdva   22.0.0  
   dvaplayer.dll   photoshopdva   22.0.0  
   dvascripting.dll   photoshopdva   22.0.0  
   dvatransport.dll   photoshopdva   22.0.0  
   dvaui.dll   photoshopdva   22.0.0  
   dvavulcansupport.dll   photoshopdva   22.0.0  
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-6.0.2-release  
   dynamiclink.dll   photoshopdva   22.0.0  
   ExtendScript.dll   ExtendScript 2022/01/04-10:07:31   82.3   82.3
   filterport.dll   FilterPort   1.1   O
   icucnv69.dll   International Components for Unicode    Build 13.1.a82691a  
   icudt69.dll   International Components for Unicode    Build 13.1.a82691a  
   icuin69.dll   International Components for Unicode    Build 13.1.a82691a  
   icuuc69.dll   International Components for Unicode    Build 13.1.a82691a  
   igestep30.dll   IGES Reader   9.3.0.113  
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)  
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)  
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)  
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)  
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2020.0.1 (r0x35c5ec66)  
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)  
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)  
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)  
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)  
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)  
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)  
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)  
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)  
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)  
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)  
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)  
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)  
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)  
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)  
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)  
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)  
   JP2KLib.dll   JP2KLib 2022/02/04-19:11:32   79.032215c   79.032215c
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline  
   libzip.dll   photoshopdva   22.0.0  
   LogSession.dll   LogSession   8.2.0.16  
   mediacoreif.dll   photoshopdva   22.0.0  
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.8.20210602.2.d4106de  
   mkl_avx2.dll   Intel® Math Kernel Library   2020.0  
   mkl_avx512.dll   Intel® Math Kernel Library   2020.0  
   mkl_core.dll   Intel® Math Kernel Library   2020.0  
   mkl_def.dll   Intel® Math Kernel Library   2020.0  
   mkl_mc3.dll   Intel® Math Kernel Library   2020.0  
   mkl_sequential.dll   Intel® Math Kernel Library   2020.0  
   mkl_vml_avx2.dll   Intel® Math Kernel Library   2020.0  
   mkl_vml_avx512.dll   Intel® Math Kernel Library   2020.0  
   mkl_vml_def.dll   Intel® Math Kernel Library   2020.0  
   mkl_vml_mc3.dll   Intel® Math Kernel Library   2020.0  
   MPS.dll   MPS 2022/03/11-03:19:26   79.a655e94   79.a655e94
   onnxruntime.dll   Microsoft® Windows® Operating System   1.8.20210602.2.d4106de  
   opencv_world452.dll   OpenCV library   4.5.2  
   pdfport.dll   PDFPort 2020/11/19-11:34:27   79.625377   79.625377
   Plugin.dll   Adobe Photoshop 2022   23.3  
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   11.2.0  
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   11.2.0.100  
   PSCloud.dll                                                   1.0.0.1  
   PSRes.dll   Adobe Photoshop 2022   23.3  
   PSViews.dll   Adobe Photoshop 2022   23.3  
   ScCore.dll   ScCore 2022/01/04-10:07:31   82.3   82.3
   SVGRE.dll   SVGRE   79.3035f41   79.3035f41
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311  
   TfKernel.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   utest.dll   photoshopdva   22.0.0  
   VulcanControl.dll   Vulcan Application Control Library   6.6.0.000  
   VulcanMessage5.dll   Vulcan Message Library   6.6.0.000  
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   1.0.1.0  
   WRServices.dll   WRServices    Build 17.2.0.3a48b11   17.2.0.3a48b11
   wu3d.dll   U3D Writer   9.3.0.113  
   Unified Extensibility Platform  uxp-6.0.2-release
   UPIC  2.4.1


Required plugins:

   Accented Edges 23.3 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 23.3 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 23.3 - from the file “Filter Gallery.8bf”
   Average 23.3 - from the file “Average.8bf”
   Bas Relief 23.3 - from the file “Filter Gallery.8bf”
   BMP 23.3 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 14.3 - from the file “Camera Raw.8bi”
   Camera Raw Filter 14.3 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 23.3 - from the file “Filter Gallery.8bf”
   Charcoal 23.3 - from the file “Filter Gallery.8bf”
   Chrome 23.3 - from the file “Filter Gallery.8bf”
   Cineon 23.3 - from the file “Cineon.8bi”
   Clouds 23.3 - from the file “Clouds.8bf”
   Color Halftone 23.3 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 23.3 - from the file “Filter Gallery.8bf”
   Conté Crayon 23.3 - from the file “Filter Gallery.8bf”
   Craquelure 23.3 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 23.3 - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 23.3 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 23.3 - from the file “Filter Gallery.8bf”
   Crystallize 23.3 - from the file “Standard MultiPlugin.8bf”
   Cutout 23.3 - from the file “Filter Gallery.8bf”
   Dark Strokes 23.3 - from the file “Filter Gallery.8bf”
   De-Interlace 23.3 - from the file “Standard MultiPlugin.8bf”
   Dicom 23.3 - from the file “Dicom.8bi”
   Difference Clouds 23.3 - from the file “Clouds.8bf”
   Diffuse Glow 23.3 - from the file “Filter Gallery.8bf”
   Displace 23.3 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 23.3 - from the file “Filter Gallery.8bf”
   Entropy 23.3 - from the file “statistics.8ba”
   Export Color Lookup Tables 23.3 - from the file “Export3DLUT.8be”
   Extrude 23.3 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 23.3 - from the file “FastCore.8bx”
   Fibers 23.3 - from the file “Standard MultiPlugin.8bf”
   Film Grain 23.3 - from the file “Filter Gallery.8bf”
   Filter Gallery 23.3 - from the file “Filter Gallery.8bf”
   Fresco 23.3 - from the file “Filter Gallery.8bf”
   Glass 23.3 - from the file “Filter Gallery.8bf”
   Glowing Edges 23.3 - from the file “Filter Gallery.8bf”
   Grain 23.3 - from the file “Filter Gallery.8bf”
   Graphic Pen 23.3 - from the file “Filter Gallery.8bf”
   Halftone Pattern 23.3 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 23.3 - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 23.3 - from the file “HDRMergeUI.8bf”
   HSB/HSL 23.3 - from the file “Standard MultiPlugin.8bf”
   IFF Format 23.3 - from the file “Standard MultiPlugin.8bf”
   IGES 23.3 - from the file “U3D.8bi”
   Ink Outlines 23.3 - from the file “Filter Gallery.8bf”
   JPEG 2000 23.3 - from the file “JPEG2000.8bi”
   Kurtosis 23.3 - from the file “statistics.8ba”
   Lens Blur 23.3 - from the file “Lens Blur.8bf”
   Lens Correction 23.3 - from the file “Lens Correction.8bf”
   Lens Flare 23.3 - from the file “Standard MultiPlugin.8bf”
   Liquify 23.3 - from the file “Liquify.8bf”
   Material Filter NO VERSION - from the file “MaterialFilter.8bf”
   Matlab Operation 23.3 - from the file “ChannelPort.8bf”
   Maximum 23.3 - from the file “statistics.8ba”
   Mean 23.3 - from the file “statistics.8ba”
   Measurement Core 23.3 - from the file “MeasurementCore.8me”
   Median 23.3 - from the file “statistics.8ba”
   Mezzotint 23.3 - from the file “Standard MultiPlugin.8bf”
   Minimum 23.3 - from the file “statistics.8ba”
   MMXCore Routines 23.3 - from the file “MMXCore.8bx”
   Mosaic Tiles 23.3 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 23.3 - from the file “MultiProcessor Support.8bx”
   Neon Glow 23.3 - from the file “Filter Gallery.8bf”
   Note Paper 23.3 - from the file “Filter Gallery.8bf”
   NTSC Colors 23.3 - from the file “NTSC Colors.8bf”
   Ocean Ripple 23.3 - from the file “Filter Gallery.8bf”
   OpenEXR 23.3 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 23.3 - from the file “Filter Gallery.8bf”
   Palette Knife 23.3 - from the file “Filter Gallery.8bf”
   Patchwork 23.3 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 23.3 - from the file “Standard MultiPlugin.8bf”
   PCX 23.3 - from the file “PCX.8bi”
   Photocopy 23.3 - from the file “Filter Gallery.8bf”
   Picture Package Filter 23.3 - from the file “ChannelPort.8bf”
   Pinch 23.3 - from the file “Standard MultiPlugin.8bf”
   Pixar 23.3 - from the file “Pixar.8bi”
   Plaster 23.3 - from the file “Filter Gallery.8bf”
   Plastic Wrap 23.3 - from the file “Filter Gallery.8bf”
   Pointillize 23.3 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 23.3 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 23.3 - from the file “PBM.8bi”
   Poster Edges 23.3 - from the file “Filter Gallery.8bf”
   PRC 23.3 - from the file “U3D.8bi”
   Radial Blur 23.3 - from the file “Standard MultiPlugin.8bf”
   Radiance 23.3 - from the file “Radiance.8bi”
   Range 23.3 - from the file “statistics.8ba”
   Render Color Lookup Grid 23.3 - from the file “Export3DLUT.8be”
   Reticulation 23.3 - from the file “Filter Gallery.8bf”
   Ripple 23.3 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 23.3 - from the file “Filter Gallery.8bf”
   Save for Web 23.3 - from the file “Save for Web.8be”
   ScriptingSupport 23.3 - from the file “ScriptingSupport.8li”
   Shear 23.3 - from the file “Standard MultiPlugin.8bf”
   Skewness 23.3 - from the file “statistics.8ba”
   Smart Blur 23.3 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 23.3 - from the file “Filter Gallery.8bf”
   Solarize 23.3 - from the file “Solarize.8bf”
   Spatter 23.3 - from the file “Filter Gallery.8bf”
   Spherize 23.3 - from the file “Standard MultiPlugin.8bf”
   Sponge 23.3 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 23.3 - from the file “Filter Gallery.8bf”
   Stained Glass 23.3 - from the file “Filter Gallery.8bf”
   Stamp 23.3 - from the file “Filter Gallery.8bf”
   Standard Deviation 23.3 - from the file “statistics.8ba”
   Substance Suite NO VERSION - from the file “MaterialSuite.8li”
   Sumi-e 23.3 - from the file “Filter Gallery.8bf”
   Summation 23.3 - from the file “statistics.8ba”
   Targa 23.3 - from the file “Standard MultiPlugin.8bf”
   Texturizer 23.3 - from the file “Filter Gallery.8bf”
   Tiles 23.3 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 23.3 - from the file “Filter Gallery.8bf”
   Twirl 23.3 - from the file “Standard MultiPlugin.8bf”
   U3D 23.3 - from the file “U3D.8bi”
   Underpainting 23.3 - from the file “Filter Gallery.8bf”
   Vanishing Point 23.3 - from the file “VanishingPoint.8bf”
   Variance 23.3 - from the file “statistics.8ba”
   Water Paper 23.3 - from the file “Filter Gallery.8bf”
   Watercolor 23.3 - from the file “Filter Gallery.8bf”
   Wave 23.3 - from the file “Standard MultiPlugin.8bf”
   WIA Support 23.3 - from the file “WIASupport.8li”
   Wind 23.3 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 23.3 - from the file “WBMP.8bi”
   ZigZag 23.3 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 5.9.0.51 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-5.9.0\"
   CDO: 1.116.2
        CmdN: 1.11.1
        CDP: 1.141.1
        Projects: 1.3.7
      Loaded at: 139 ms - launch time impact: 62 ms
   ccx-timeline (Prepared) 2.6.41.0 - from the file "Required Folder"
   CCX Commenting UXP Webview (Loaded) 22.7.0.0 - from the file "Required Folder"
      Loaded at: 8879 ms - launch time impact: 0 ms
   CCX Sharesheet UXP (Prepared) 21.4.0.0 - from the file "Required Folder"
   Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
      Loaded at: 143 ms - launch time impact: 0 ms
   CC Libraries Panel (Prepared) 3.19.218.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\"
   CAPTURE: 2.0.26  STOCK: 2.0.40
   Photoshop UXP Export-As (Prepared) 5.8.4.0 - from the file "Required Folder"
   Photoshop In App Messaging (Loaded) 2.7.0.0 - from the file "Required Folder"
      Loaded at: 8880 ms - launch time impact: 0 ms
   Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
   Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
   IC popup message (Loaded) 1.0.0.0
      Loaded at: 6428 ms - launch time impact: 0 ms
   Discover Panel (Loaded) 2.5.0.28 - from the file "Required Folder"
      Loaded at: 8881 ms - launch time impact: 1 ms
   Neural Filters (Registered) 1.12.1.31 - from the file "Required Folder"

Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\index.html”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\extensions\stock-panel-licensing\index.html”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\extensions\capture\capture.html”
   Export As  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2022\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   com.adobe.cclibraries.manager  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\manager.html”

Installed TWAIN devices: NONE
A
Alanna G.AuthorCorrect answer
Participant
June 8, 2022

Hello Cory,

Yes, the issue was resolved by rolling to v22.3.1. I just emailed you my system info. 

 

Thanks,

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
June 8, 2022

Hi @Alanna G. , if you have issues posting the system info, you can email it dirextly to me: shubert@adobe.com

 

To confirm, the issue was resolved by rolling back?  We want to make sure we understand where you are now.

 

Please email me your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

A
Alanna G.Author
Participant
June 6, 2022

Hi Cory,
Yes, this problem has continued with the current version. I had to rollback to v 22.3.1

I did post the system info twice in previous responses. IDK why it kept
getting deleted? Now when I try to access the system info through
Help>System Info the "Error Report" window won't allow me to open the Help
menu 

 

 

Here are the error report details from the pop up:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="23.3.2" build="20220503.r.458" source="Windows-Client" crashType="n/a">
<time year="2022" month="6" day="6" hour="12" minute="41" second="56" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="a93a2a41-6627-4f58-be46-c946f4a3963d"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="22000" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16072" machine="Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz" model="Intel64 Family 6 Model 126 Stepping 5" cpuCount="8" cpuType="8664" cpuFreq="1498 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) Iris(R) Plus Graphics" description="Intel(R) Iris(R) Plus Graphics" driverDate="20200225000000.000000-000" driverVersion="26.20.100.7926" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_8A52&#38;SUBSYS_86C9103C&#38;REV_07&#92;3&#38;11583659&#38;2&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Citrix Systems Inc." adapterRAM="" caption="Citrix Indirect Display Adapter" description="Citrix Indirect Display Adapter" driverDate="20190123000000.000000-000" driverVersion="12.40.44.247" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_5853&#38;DEV_1003&#92;1&#38;79F5D87&#38;0&#38;03" installedDisplayDrivers=""/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFC55556383">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFC55556383" symbolname="OpenAdapter12"/>
<stackStatement index="1" address="0x00007FFC5555A0B0" symbolname="OpenAdapter12"/>
<stackStatement index="2" address="0x00007FFC553BEC90" symbolname="OpenAdapter12"/>
<stackStatement index="3" address="0x00007FFC5555A334" symbolname="OpenAdapter12"/>
<stackStatement index="4" address="0x00007FFC6B156D20" symbolname="D3D12GetInterface"/>
<stackStatement index="5" address="0x00007FFC593F3D51" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="6" address="0x00007FFC593ADAAC" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="7" address="0x00007FFC5939F426" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="8" address="0x00007FFC593523B6" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="9" address="0x00007FFC59352A9A" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="10" address="0x00007FFC593504D2" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="11" address="0x00007FFC5971178C" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="12" address="0x00007FFC597115E6" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="13" address="0x00007FFC597259DB" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="14" address="0x00007FFC597272DF" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="15" address="0x00007FFC596FB2F0" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="16" address="0x00007FFC596FAD37" symbolname="OrtSessionOptionsAppendExecutionProvider_CPU"/>
<stackStatement index="17" address="0x00007FFC5931D2EB" symbolname="OrtGetApiBase"/>
<stackStatement index="18" address="0x00007FFC594034AC" symbolname="OrtGetWinMLAdapter"/>
<stackStatement index="19" address="0x00007FFC7084EAE3" symbolname="DllGetActivationFactory"/>
<stackStatement index="20" address="0x00007FFC708388EE" symbolname="DllGetActivationFactory"/>
<stackStatement index="21" address="0x00007FFC7081091A" symbolname="DllGetActivationFactory"/>
<stackStatement index="22" address="0x00007FFC70810254" symbolname="DllGetActivationFactory"/>
<stackStatement index="23" address="0x00007FFC707D2D37" symbolname="DllCanUnloadNow"/>
<stackStatement index="24" address="0x00007FFC707D2DCD" symbolname="DllCanUnloadNow"/>
<stackStatement index="25" address="0x00007FF7D1814C65" symbolname="xmlListWalk"/>
<stackStatement index="26" address="0x00007FF7D1813D76" symbolname="xmlListWalk"/>
<stackStatement index="27" address="0x00007FF7D181A0B9" symbolname="xmlListWalk"/>
<stackStatement index="28" address="0x00007FF7D180EDEA" symbolname="xmlListWalk"/>
<stackStatement index="29" address="0x00007FF7D180FC78" symbolname="xmlListWalk"/>
<stackStatement index="30" address="0x00007FF7D18046C3" symbolname="xmlListWalk"/>
<stackStatement index="31" address="0x00007FF7D162F5B7" symbolname="xmlListWalk"/>
<stackStatement index="32" address="0x00007FF7D1600382" symbolname="xmlListWalk"/>
<stackStatement index="33" address="0x00007FF7CE240B07" symbolname="ART::AssetType::operator!="/>
<stackStatement index="34" address="0x00007FF7CE241640" symbolname="ART::AssetType::operator!="/>
<stackStatement index="35" address="0x00007FF7CE23E25A" symbolname="ART::AssetType::operator!="/>
<stackStatement index="36" address="0x00007FF7CF2EC146" symbolname="xmlFreeRMutex"/>
<stackStatement index="37" address="0x00007FF7CDDECDB8" symbolname="boost::archive::codecvt_null&#60;wchar_t&#62;::do_max_length"/>
<stackStatement index="38" address="0x00007FFD10469D5A" symbolname="TpCallbackIndependent"/>
<stackStatement index="39" address="0x00007FFD10417386" symbolname="EtwNotificationRegister"/>
<stackStatement index="40" address="0x00007FFD0F1B54E0" symbolname="BaseThreadInitThunk"/>
<stackStatement index="41" address="0x00007FFD1040485B" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000659"/>
<register name="RSI" value="0x0000000000008800"/>
<register name="RDI" value="0x000001DBA4692800"/>
<register name="RSP" value="0x000000543DAFBA60"/>
<register name="RBP" value="0x000000543DAFBB60"/>
<register name="RIP" value="0x00007FFC55556383"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
<binaryImage start="0x00007FF7CD1F0000" end="0x00007FF7D6A9F000" path="adobe\Photoshop.exe"/>
<binaryImage start="0x00007FFD10400000" end="0x00007FFD10609000" path="ntdll.dll"/>
<binaryImage start="0x00007FFD0F1A0000" end="0x00007FFD0F25D000" path="kernel32.dll"/>
<binaryImage start="0x00007FFD0DC50000" end="0x00007FFD0DFC9000" path="KERNELBASE.dll"/>
<binaryImage start="0x00007FFD09F50000" end="0x00007FFD09FE1000" path="apphelp.dll"/>
<binaryImage start="0x00007FFCDFB90000" end="0x00007FFCDFBFB000" path="AcGenral.dll"/>
<binaryImage start="0x00007FFD0F510000" end="0x00007FFD0F5B3000" path="msvcrt.dll"/>
<binaryImage start="0x00007FFD0E890000" end="0x00007FFD0E92E000" path="sechost.dll"/>
<binaryImage start="0x00007FFD10190000" end="0x00007FFD101ED000" path="shlwapi.dll"/>
<binaryImage start="0x00007FFD0E510000" end="0x00007FFD0E6BC000" path="user32.dll"/>
<binaryImage start="0x00007FFD0D8F0000" end="0x00007FFD0D916000" path="win32u.dll"/>
<binaryImage start="0x00007FFD10390000" end="0x00007FFD103B9000" path="gdi32.dll"/>
<binaryImage start="0x00007FFD0DB30000" end="0x00007FFD0DC42000" path="gdi32full.dll"/>
<binaryImage start="0x00007FFD0D920000" end="0x00007FFD0D9BD000" path="msvcp_win.dll"/>
<binaryImage start="0x00007FFD0DFD0000" end="0x00007FFD0E0E1000" path="ucrtbase.dll"/>
<binaryImage start="0x00007FFD101F0000" end="0x00007FFD1038A000" path="ole32.dll"/>
<binaryImage start="0x00007FFD0FD70000" end="0x00007FFD100E8000" path="combase.dll"/>
<binaryImage start="0x00007FFD0EC10000" end="0x00007FFD0ED30000" path="rpcrt4.dll"/>
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<binaryImage start="0x00007FFD0C5E0000" end="0x00007FFD0C643000" path="winsta.dll"/>
<binaryImage start="0x00007FFCCFA30000" end="0x00007FFCCFA76000" path="adobe\WinRTSupport.dll"/>
<binaryImage start="0x00007FFCE8AE0000" end="0x00007FFCE8BA8000" path="twinapi.dll"/>
<binaryImage start="0x00007FFD0D760000" end="0x00007FFD0D802000" path="sxs.dll"/>
<binaryImage start="0x00007FFCDD330000" end="0x00007FFCDD347000" path="ondemandconnroutehelper.dll"/>
<binaryImage start="0x00007FFCFB7A0000" end="0x00007FFCFB8DB000" path="Windows.System.Launcher.dll"/>
<binaryImage start="0x00007FFD08E20000" end="0x00007FFD08EB2000" path="msvcp110_win.dll"/>
<binaryImage start="0x00007FFD03A60000" end="0x00007FFD03A91000" path="cryptnet.dll"/>
<binaryImage start="0x00007FFCDFCB0000" end="0x00007FFCDFCCC000" path="opencl.dll"/>
<binaryImage start="0x00007FFC536B0000" end="0x00007FFC53AF9000" path="igdrcl64.dll"/>
<binaryImage start="0x00007FFD00520000" end="0x00007FFD01790000" path="igd10iumd64.dll"/>
<binaryImage start="0x00007FFCE4A50000" end="0x00007FFCE4A76000" path="edputil.dll"/>
<binaryImage start="0x00007FFCEAF40000" end="0x00007FFCEAF99000" path="vaultcli.dll"/>
<binaryImage start="0x0000000180000000" end="0x000000018055A000" path="adobe\MediaCoreIF.DLL"/>
<binaryImage start="0x000001DBA0180000" end="0x000001DBA0195000" path="adobe\boost_threads.dll"/>
<binaryImage start="0x000001DBB63D0000" end="0x000001DBB690B000" path="adobe\dvacore.dll"/>
<binaryImage start="0x000001DBABFF0000" end="0x000001DBAC116000" path="adobe\dvamediatypes.dll"/>
<binaryImage start="0x000001DBA01D0000" end="0x000001DBA01FC000" path="adobe\dvamarshal.dll"/>
<binaryImage start="0x000001DBB1320000" end="0x000001DBB1585000" path="adobe\dynamiclink.dll"/>
<binaryImage start="0x000001DBA5110000" end="0x000001DBA5172000" path="adobe\dvatransport.dll"/>
<binaryImage start="0x000001DBB07F0000" end="0x000001DBB0942000" path="adobe\dvaaudiodevice.dll"/>
<binaryImage start="0x000001DBA5320000" end="0x000001DBA53D3000" path="adobe\dvaplayer.dll"/>
<binaryImage start="0x000001DBA0E40000" end="0x000001DBA0E65000" path="adobe\libzip.dll"/>
<binaryImage start="0x000001DBA05E0000" end="0x000001DBA0600000" path="adobe\boost_filesystem.dll"/>
<binaryImage start="0x000001DBA7E80000" end="0x000001DBA7F15000" path="adobe\utest.dll"/>
<binaryImage start="0x000001DBB6910000" end="0x000001DBB6BA8000" path="adobe\dvascripting.dll"/>
<binaryImage start="0x000001DBB85A0000" end="0x000001DBB87E8000" path="adobe\dvaappsupport.dll"/>
<binaryImage start="0x000001DBA5180000" end="0x000001DBA51C9000" path="adobe\dvavulcansupport.dll"/>
<binaryImage start="0x000001DBB87F0000" end="0x000001DBB9772000" path="adobe\dvaaccelerate.dll"/>
<binaryImage start="0x00007FFD0B720000" end="0x00007FFD0B72B000" path="avrt.dll"/>
<binaryImage start="0x000001DBA7F20000" end="0x000001DBA7F79000" path="adobe\boost_program_options.dll"/>
<binaryImage start="0x000001DBAA010000" end="0x000001DBAA10A000" path="adobe\dvanet.dll"/>
<binaryImage start="0x00007FFCF72D0000" end="0x00007FFCF7301000" path="dbgcore.dll"/>
<binaryImage start="0x000001DBA9080000" end="0x000001DBA9121000" path="adobe\boost_regex.dll"/>
<binaryImage start="0x00007FFCCCDC0000" end="0x00007FFCCCDE8000" path="adobe\webview2loader.dll"/>
<binaryImage start="0x00007FFC53010000" end="0x00007FFC533DD000" path="adobe\EmbeddedBrowserWebView.dll"/>
<binaryImage start="0x00007FFD04FF0000" end="0x00007FFD056F2000" path="D3D10Warp.dll"/>
<binaryImage start="0x00007FFD07200000" end="0x00007FFD07237000" path="xmllite.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
750df308-0cb5-483d-a461-32fde5535bf0
</sessionId>
</crashreport>

A
Alanna G.Author
Participant
June 6, 2022
Hi,

Yes, this problem has continued with the current version. I had to roll
back to v 22.3.1

I did post the system info twice in previous responses. IDK why it kept
getting deleted? Now when I try to access the system info through
Help>System Info the "Error Report" window won't allow me to open the Help
menu 😞
CShubert
Community Manager
CShubertCommunity Manager
Community Manager
June 3, 2022

Hi @Alanna G., are you still seeing this issue? As Jeffrey said, It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. 

 

Thank you,

J
J453
Legend
May 18, 2022

Thanks. Two types of crashes. One is in Intel drivers. It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

A
Alanna G.Author
Participant
May 18, 2022

I just submitted one. Thank you. 

J
J453
Legend
May 18, 2022

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

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