Sorry, your account is not valid on this device. Please try again with school ID

[Joseph32954073u5lq]

I keep getting this error message.

I have tried using the creative cloud cleaner.

Any other suggestions?

[jane-e]

@Joseph32954073u5lq 

Does the computer belong to you or to your school?

What happened when you followed the instructions to contact your administrator (school's IT) or to try with another Adobe account (school Adobe ID)?

If the computer belongs to your school and IT has put restrictions on it, then there is nothing we can do here.

Jane