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Sorry, your account is not valid on this device. Please try again with school ID

New Here ,
May 31, 2024 May 31, 2024

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I keep getting this error message.

Joseph32954073u5lq_0-1717159254852.png

 

I have tried using the creative cloud cleaner.

 

Any other suggestions?

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Windows

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Adobe
Community Expert ,
May 31, 2024 May 31, 2024

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@Joseph32954073u5lq 

 

Does the computer belong to you or to your school?

 

What happened when you followed the instructions to contact your administrator (school's IT) or to try with another Adobe account (school Adobe ID)?

 

IMG_0171.jpeg

 

If the computer belongs to your school and IT has put restrictions on it, then there is nothing we can do here.

 

Jane

 

 

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