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Spot Healing Brush not working in Photoshop 2021 on macOS 10.15.7

Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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Spot Healing Brush is non-responsive. I select an area and.........nothing. The area remains selected but no healing. I reset the tool several times. Made all layers where checked. At first, if I selected multiple areas and hit undo the tool would make the changes.......all except for the last selection which would undo. I also found that if I make selection in one area and touch anywhere in the layers panel it would deselect the panel I was working on AND make the edit! If I wanted continue editing I would have to reselecting the layer.

 

Three Screen shot.

1 Before any editing was

2 After edit

3 The result of the edit

 

I'm on a 27" iMac Late 2013 w/OS 10.15.7

 

 

{Thread title edited by moderator}

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Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

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Hi,

 

We're sorry about the trouble with the Spot Healing brush in Photoshop. Would you mind sharing the version of Photoshop you're using? Did you start experiencing this issue after an update to Photoshop?

 

You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps. You can also try updating macOS to the latest version (11.4) to check if that makes a difference.

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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We updated 22.4.2

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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Just checked for updates macOS........11.4??

 

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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11.4 is the current version of Big Sur. You're running the prior operating system Catalina 10.15.7.

 

Have you considered upgrading to Big Sur?

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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I added a screen shot showing the response I received.........Big Sur/11.4 is nowhere to be found.....then again, I'm not exactly a genius on these things...

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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As we're getting into unchartered territory. The Graphics Processor appears to be off already........or is it?

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Yes, based on that screenshot, you've already disabled the GPU. Any difference if you enable it?

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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I just tried but it's grayed out and wont let me it?

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Community Beginner ,
Jun 10, 2021 Jun 10, 2021

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For whatever reason IT'S WORKING NOW...........After all the help I went back in to options and changed it back to photography AND IT'S WORKING. I've always had it set in Photography but when the tool brush stopped working I switched to Essentials with no luck. Every reset, I would try both Essentials & Photography and when I posted that the reset on perforances I didn't check(frustration level was high). So thanks to all who responded and I'm keeping my fingers crossed.

 

Any thoughts as to why this happened.

 

..........and I'm still curious about iMac OS 11.4 and why it's not being offered to me.

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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quote

and I'm still curious about iMac OS 11.4 and why it's not being offered to me.

By @photosbytw

 

Have you tried Apple logo > About This Mac > Software Update?

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Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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Please look at the screen shot

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Adobe Community Professional ,
Jun 13, 2021 Jun 13, 2021

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Looks like your iMac is too old to run Big Sur.

 

You've got a 27 inch 2013 model. Compatible 27 inch models are 2014 and newer.

https://support.apple.com/en-au/HT211238

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Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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Well I shouldn't have got excited.......spot healing brush stopped working again.........HELP!!!

 

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New Here ,
Jun 13, 2021 Jun 13, 2021

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I'm having the same issue. It started after I updated photoshop. Everything is running different. I can't use the face filter in liquify, spot healing tool is doing the same thing as you described, when I zoom in and out my picture gets pixelated when it used to be smooth zooming in and out. I haven't updated to Big Sur yet either. Maybe that's the issue?

Try searching Big Sur in the app store. That's how I've updated to the newer software in the past. 

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Community Beginner ,
Jun 14, 2021 Jun 14, 2021

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Thanks for the response.......the only problem I have with upgrading my
iMac (late 2013), and it's a big one, Apple has informed that my unit
doesn't have the capability........

I uninstalled 22.4.2, reinstalled 21.9.2 and now it works fine.

tw

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New Here ,
Aug 16, 2021 Aug 16, 2021

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LATEST

Hi,

 

I'm having the same issue ever since I started using the M1 chip in the new Mac.  I paint with the spot healing brush and nothing happens.  Doesn't matter whether the graphics processor is checked or not. 

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