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T
temich080
Participant
May 22, 2017
Answered

strange black rectangle on first screen(after open photoshop)

  • May 22, 2017
  • 1 reply
  • 950 views

I have the latest version of Photoshop. Version Adobe Photoshop: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967 ( x64).
3 weeks ago strange thing appeared. When i open photoshop, on the start screen i see black rectangle(also this is in the CreateNewFile window).
May be someone know why this happened?@@

    This topic has been closed for replies.
    Correct answer c.pfaffenbichler

    Just to make sure: You did restart Photoshop after changing the setting?

    What have you done for trouble-shooting so far?

    Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

    https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

    1 reply

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    May 22, 2017

    Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

    T
    temich080Author
    Participant
    May 23, 2017

    No

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity ExpertCorrect answer
    Community Expert
    May 23, 2017

    Just to make sure: You did restart Photoshop after changing the setting?

    What have you done for trouble-shooting so far?

    Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

    https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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