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Victor Sampaio
Victor Sampaio
Participant
May 20, 2019
Answered

Stroke wont appear until a take the pen off the the tablet

  • May 20, 2019
  • 2 replies
  • 4596 views

I've been facing this issue for a long time now and this is slowing my work process

I'm using a Surface Book 2 15, 16gb gtx1060 6gb.
I draw using the frame timeline

The issue:

When drawing on Photoshop, eventually the strokes will stop appearing, it will only appear when I take my hand with the pen off the display, then the strokes will appear one by one. This will happen over and over and over. I tried many different performance configurations. I checked the I checked the task manager during the issue and it doesnt seem to be related to performance.

I tested it with different tablets as:

Surface Book 2 + Surface pen
Surface Book 2 +  191gt v2 Huion Kamvas
Surface Book 2 + Wacom Cintiq 24 pro

Photoshop​ !

The issue happens using any of the options above, Im not sure if this is a bug with the surface Book 2, or is just Photoshop. Any one know any other discussion related to this?

I really need to fix this asap, this is slowing me down during my work


Thanks

Correct answer Victor34048302hgv0

   Hi for those who have the same bug here is what i've done to solve it since no one answers it  :

 

   I tried many time to change the performance options and checked my drivers and ram .... I disable/enable windows ink manytime but it didn't work at first !

 

   So i followed this tutorial https://www.youtube.com/watch?v=FGQNRWitDXE which succeed and i got back the pen pressure but then the same bug as described on the upper post occured. So i went in my wacom driver to disable windows ink which worked !

 

    After that photoshop preview lagging disapeared , its been 5 years now since windows ink causes problems and they still aren't solved i know its tough to patch .

 

Have a nice day i hope it will help someone ! 

2 replies

A
Anne Calamucci
Participant
August 17, 2020

Im having the very same problem! I need to deliver my projects and this bug is messing everything. Anybody can help me?

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    May 20, 2019

    Hi Victor,

    That does not sound good, as it's not a typical experience with Photoshop.

    As the stroke does not appear until the pen is not taken off the tablet, could you please let us know the exact version of Photoshop you're working on?

    Also, could you try the steps mentioned here and let us know if it helps?

    Fixing Surface Pen Pressure in Windows 10 – Patrick Deen


    You may also check the correct answer on this forum thread and see if it helps: surface pro 4 loses pen pressure with cc 2018 update

    Regards,
    Sahil

      Victor Sampaio
      Victor SampaioAuthor
      Participant
      May 24, 2019

      Thanks for getting back to me.

      I'm using Photoshop cc with the latest updates. Windows 10 version 1903 with all drivers updated

      This might be an issue with windows ink, since this problem disappear when I turn windows ink off, but then I lose the pressure and I lose line quality.

      This only happens when using Photoshop. And as I said, I tried different pens and tablets.

      I really need to fix this, its slowing down my work process and its very stressful.

        Sahil.Chawla
        Adobe Employee
        Sahil.Chawla
        Adobe Employee
        May 24, 2019

        Could you try checking if there is any update available for the Operating System or the Wacom tablet?

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