Stuck on Hand Tool

[taylorsimon]

I hope someone can help as I have no luck with Apple or Adobe so far. Here goes...

I signed up to Creative Cloud 5 days ago, however I have not been able to create anything so far due to being stuck on the hand tool. Here is a quick summary of facts:

Adobe Creative Cloud programs tried - Photoshop, Indesign and Illustrator

All three programs will run for about 5-10 mins before becoming locked on the hand tool. The only way to get rid of this bug is to reboot my Mac, which is impractical. Adobe did take over my MacBook, uninstalled Creative Cloud, then reinstalled and the problem developed again. They told me it was a Apple fault....

I have spent the last two days talking to apple......

Apple MacBook

I have a MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports) with macOS High Sierra version 10.13.3. Apple have wiped clean and then reloaded my time machine back up twice (in the last two days) I have also had my keyboard cleaned and the space bar is working correctly. Apple cannot find a fault and have told me it is an adobe problem....

Anyone got any ideas, solutions?

[D Fosse]

Well, that is almost always a stuck spacebar...I say almost just to keep an open mind. I have never heard of other causes.

[taylorsimon]

Tried that one my friend, way kind of hoping it would be the space bar

[gener7]

A lot of reasons, thoroughly covered in this thread.

Hand tool (spacebar) isn't working

Gene

[D Fosse]

Those are hand tool not working, here it's always working

[gener7]

https://forums.adobe.com/people/D+Fosse  wrote

Those are hand tool not working, here it's always working

One of those days where I invert a detail when looking up stuff.

Still it might be an idea idea to boot your Mac into Safe Mode by hold down the Shift key on your Mac during Startup to see if it persists, then restart into Normal mode.

[taylorsimon]

Tried your suggestion and same problem. I did a quick apple update about an hour ago so all current and the problem is still there. Basically I can open Photoshop, indesign or illustrator and roughly with in 10-20 mins the selection tools become stuck on the hand tool. It is very frustrating!

[gener7]

I'll be back later. If I find out something, I'll get back to you.

Gene

[taylorsimon]

Thanks Gene, I will be back onto adobe on Monday! If I have not gone mad

[gener7]

Ok, to give you something for the weekend, here is a thread relating to the "stuck" hand tool.

Hand tool stuck in CC 2014

[gener7]

I'll also note that restoring from Time Machine doesn't help because the problem can be in the accounts, applications, application settings and any third party items.

Font managers, AV programs, browsers or Helper utilities can clash with CC and make it look like the problem is coming from there.

if you have a spare SSD drive and a SATA to USB connector, you can install HS there, boot into it and fresh install CC on a clean account there. Then you can see if the problem goes away.

[chanaart]

Click on space bar few times. Might help !!

Chana

[echoraven]

That worked!

[Dreamhdr]

Thanks you!!!

[ccorbell]

I'm seeing this problem with Photoshop CC 20.0.7 under Mac OS 10.14.6. Hittings space bar does not correct it. I can hit other keys to select tools (e.g. t selects the Text tool) but the cursor remains a hand and only moves the canvas regardless of what tool is selected.

Spacebar works fine in all other apps so there's no keyboard hardware issue.

Quit & restarted, tried different psd & image files, no luck yet!

[photoaesthetics]

I'm also having this issue on OS X 10.15.1 / Photoshop 21.1

Anyone solved the issue of Photoshop stuck on the handtool?

[aaronwalser]

Same here!

[photoaesthetics]

The issue for me was an app called Duet on OS X.

I've since uninstalled the app, and Photoshop is now working fine.

Hope it helps!

[aaronwalser]

100% the answer! Thank you so much.

[Nikola23717650n40f]

how to find duet app

[trashproducts]

all I can find is an app to install not one that's already been installed. I just need photoshop to work.

[Dustin2020]

Duet? how do i find that? My hand tool is stuck... I have restarted my computer and installed the latest veriosn of photoshop

[meetleftover]

Worked for me too! How on Earth did you determine that was the culprit??!!

[annm61172155]

I have this same problem of the hand tool being stuck but don't have Duet.  Are there any other apps that coudl cause this?

[tracymoon]

Just wanted to chime in, it's April, 4th, 2023 and I have been having this exact same problem for a week or more now. The hand tool gets stuck after a few minutes of trying to work on PSD or ILL. I have a MacStudio and am running Ventura (the latest version). No extension issues, removed all but the most essential three. Restart and force quit about 20 times a day, nothing helps. How is this possible when the info I see on this thread is YEARS old????