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Wickedpetes
Participant
March 15, 2024
Question

Suddenly I now have a Slow Printer Interface

  • March 15, 2024
  • 5 replies
  • 3126 views

Hello,

The last couple of days when I go to print any file from Photoshop by clicking on the File - Print from the menu it takes forever for the interface to pop up.  then once it finally opens up when I go to select the number of copies to print it also takes a very long time (up to a minute).  When I use the printer on different applications or pages it prints just fine and very quick.  Again, I've not changed anything nor did i do any updates that I know of.  

 

I've already uninstalled Photoshop as well as my printer but nothing seems to work. - It has been working fine for several months and again it just started happening the last 2-3 days.

 

any help would be greatly appreciated.

 

Patrick

    This topic has been closed for replies.

    5 replies

    jonnyguitar88
    jonnyguitar88
    Known Participant
    June 15, 2024

    Did you find an aswer to the photoshop dialogue box delay? I have been looking for an answer for 2 months now!

    jonnyguitar88
    jonnyguitar88
    Known Participant
    March 28, 2024

    Hope you get an answer, I have had the same problem over a week now, nothing I have tried fixes it. I also have PS 25.6.0, PS Elements, and the PS Beta with the same problem. All other progarms print fine.

    NB, colourmanagement
    Community Expert
    NB, colourmanagementCommunity Expert
    Community Expert
    April 5, 2024

    If the above tips don't help 

    Perhaps try a thorough reset of Photoshop preferences?

    (read this entire post before acting please)

    Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

    If they become corrupt then various issues can occur.

     

    Here’s some info on how to do that:

    https://helpx.adobe.com/photoshop/using/preferences.html

    Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually

     

    Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

    1. Quit Photoshop.

    2. Navigate to Photoshop's Preferences folder.
      macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
      Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

       
      Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
    3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

    4. Open Photoshop.

       New preferences files will be created in their original location.

     

     

    Note re macOS: The user Library folder is hidden by default.

    To access files in the hidden user Library folder, see here for how to access hidden user library files.

    https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

     

    Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

    https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

     

    Learn how to access and modify Photoshop preferences and customise per your frequent workflows

    https://helpx.adobe.com/photoshop/using/preferences.html

     

    And here’s an earlier forum discussion as an aid to understanding

    https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

     

    You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

    Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

     

     

    Before you reset your preferences

    in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

    Quit Photoshop.
    Go to Photoshop's Preferences folder

    Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


      [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

      Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

      https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

      In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

      Library will now appear in the list - below the current user's “home” directory. ]

     

    Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

     

     

    Note for those on macOS:

    Preference preservation is affected by macOS permissions,

    you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

     

    If that doesn't fix the issue:

    Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

    Still hanging? 

    Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

    Do you still have problems?

     

     

     

    It may even be time to reinstall Photoshop.

     

    It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

    (See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

     

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

     

    Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

     

    I hope this helps

    neil barstow, colourmanagement net  - adobe forum volunteer - co-author: 'getting colour right'

    google me "neil barstow colourmanagement" for lots of free articles on colour management

    Help others by clicking "Correct Answer" if the question is answered.

    Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

      W
      WickedpetesAuthor
      Participant
      April 12, 2024

      @Wickedpetes @jonnyguitar88 I'm sorry a reset or reinstall didn’t help. How about removing, downloading and reinsalling the printer driver? 

      If this were truly a Photoshop issue there would likely be hundreds of posts here lamenting the situation. 

      I do feel for you and hope you get it working right

       

      Might this help (from DigitalDog)

      maybe do the Epson Enema and install the print drivers (from Epson) again: 

      1. Delete all instances of Epson printers from System Preferences (System Settings in Ventura)>Print & Fax.

      2. Then go to /Library/Printers and toss the whole Epson folder.

      3. Toss LFP Remote Panel (IF you are using this utility for your printer).

      4. Then reinstall drivers from Epson and never Apple.

       

      NOTE: IF you have more than one Epson printer, you need to install the driver in the order of their release! Older then newer or you run into issues (eg, install 4800 before you’d install 3880).

       

      Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

       

      I hope this helps
      neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
      google me "neil barstow colourmanagement" for lots of free articles on colour management
      Help others by clicking "Correct Answer" if the question is answered.
      Found the answer elsewhere? Share it here. "Upvote" is for useful posts.


      No luck with any of it.. I've done a deep clean/removal of both the HP printer software as well as the adobe CC software and nothing works.  total disapointment.  Now it seems as though I can now just print 1 thing at a time becasue now I keep getting an error printing on the top of the 2nd page.  I've used adobe products for over 30 years and have never experienced anything like this.

       

      PECourtejoie
      Community Expert
      PECourtejoieCommunity Expert
      Community Expert
      March 27, 2024

      Hi, is it a PC, or a Mac?

      W
      WickedpetesAuthor
      Participant
      March 28, 2024

      Thanks for the reply,
      PC with Windows 11 and Updated Creative Cloud Photoshop

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      March 27, 2024

      Try resetting your print dialog box/preferences. Hold the space bar when going to File>Print.

      Reinstalling does not reset prefs unless you specify that option.

        jonnyguitar88
        jonnyguitar88
        Known Participant
        March 23, 2024

        Can anyone help me with this please? I am on the latest version of PS running on windows 11. Within the last week, when I want to print off a photo, click on file/print, it is taking up to 3 minutes for the dialog box to open, then, anything I click on within the dialog box it takes the same amount of time to respond. Printing from all other programs/apps the dialog box opens immediately, so I am assuming that PS is the problem. I also have PS Beta, and PS Essentials, same problem. Any help would be appreciated.

        Dell XPS 8940

        Nvidia Geforce 3060i

        32mb Ram

        Intel 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.50 GHz

          Kevin Stohlmeyer
          Community Expert
          Kevin StohlmeyerCommunity Expert
          Community Expert
          March 27, 2024

          Try resetting your printer settings in Photoshop. Hold the space bar when going to print.

          You listed your specs but not the printer make/model or version Photoshop.

            jonnyguitar88
            jonnyguitar88
            Known Participant
            March 27, 2024

            Thanks for the reply Kevin, you're the first! I have tried the spacebar and it makes no difference. Photoshop version is 25.6.0 (latest) and printer: HP Envy Inspire 7200e.  Just for further info. I also have PS Elements, and I have just uninstalled PS Beta, but in all 3 programs the problem is the same, and as I can print immediately from all of my other apps, I assume it has to be a PS problem. Thank you again. John.

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