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veronicam27392409
Participant
June 17, 2024
Answered

System is incompatible

  • June 17, 2024
  • 3 replies
  • 2341 views

I can see the app I want to install (I'm paid up) but it's telling me the system is incompatible 

 

This topic has been closed for replies.
Correct answer veronicam27392409
Thankyou for your reply. It was my laptop that needed driver updates etc.

3 replies

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
June 18, 2024

If you're on Windows, you're probably getting a Mac installer. That's happened to a few people lately, and then you get this message. The downloaded installer should be an .exe, not a DMG.

 

Try a different web browser.

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    June 18, 2024

    Oh, well spotted Dag.  I passed the OP too quickly and only saw Mac.

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    June 18, 2024

    Yeah, we got a few of these lately. I don't know where OS recognition fails, whether it's the web browser or the Adobe download site. But it seems using a different browser, whichever that may be, has corrected it in all cases so far.

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    June 18, 2024

    Hi Veronica.  If your Mac has an earlier version of the operating system, then it might work with an earlier version of Photoshop.  The earliest version still available is 22.2.

     

    Tell us exactly what Mac system you are using, and what version is the Operating System? 

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    June 17, 2024

    @veronicam27392409 

     

    Which app do you want to install? You posted to the Photoshop forum, so possibly it's Photoshop? If so, here are the system requirements:

    https://helpx.adobe.com/photoshop/system-requirements.html

    If your system does not meet them, you can install the previous version and/or PS 2022.2 from the Creative Cloud app.

     

    Does this answer your question? If not, please clarify your issue.

     

    I branched your post from an 8-year-old unrelated thread for you.

     

    Jane

     

      V
      veronicam27392409AuthorCorrect answer
      Participant
      June 19, 2024
      Thankyou for your reply. It was my laptop that needed driver updates etc.
      Trevor.Dennis
      Community Expert
      Trevor.DennisCommunity Expert
      Community Expert
      June 19, 2024

      OK Veronica.  We'll mark your post as the correct answer so people know it is resolved.  If that is not the case, let us know and we'll take it from there.

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