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Z
ZZama
Participant
May 26, 2024
Answered

System Requirements met with latest Windows 11 OS but "update required" still appears

  • May 26, 2024
  • 5 replies
  • 1769 views

I purchased a photography plan earlier and when I went to download Photoshop on the Adobe Home site, I get a prompt saying a system update is required. Attempting to download Lightroom and Lightroom Classic resulted in the same prompt. I am on Windows 11 23H2 with no pending updates (as of now) and run a system with 16 Gb of DDR4 RAM, an AMD Ryzen 5 5600X CPU, RTX 3060 GPU, and have a 1 terabyte hard drive. Is there anything I'm overlooking or missing to download these apps? If not, is there any way to successfully install them? 

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Correct answer ZZama

Thank you for the comments, I found a workaround in which I downloaded creative cloud on a separate Windows laptop and transferred the file to my main machine using a USB. Creative Cloud downloaded successfully along with my apps!

5 replies

H
Adobe Employee
Hugo356210074hv2
Adobe Employee
July 23, 2024

Hey @ZZama ,

May I know if you are using Opera GX to make the download ? If so please use another browser as Opera GX is not compatible and interferes with the recognition of Operating System function of our website and downloads a .dmg instead of .exe.

Kind Regards,

Hugo

    Z
    ZZamaAuthorCorrect answer
    Participant
    May 26, 2024

    Thank you for the comments, I found a workaround in which I downloaded creative cloud on a separate Windows laptop and transferred the file to my main machine using a USB. Creative Cloud downloaded successfully along with my apps!

      Z
      ZZamaAuthor
      Participant
      May 26, 2024

      I have tried downloading creative cloud but it only installs a .dmg file rather than the .exe set up.

      D Fosse
      Community Expert
      D FosseCommunity Expert
      Community Expert
      May 26, 2024

      There's been a few cases lately where Windows users have downloaded a Mac installer. Obviously a failure somewhere in OS detection - but it will trigger this error. Is it a DMG or an exe?

      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      May 26, 2024

      @ZZama "I purchased a photography plan earlier and when I went to download Photoshop on the Adobe Home site"

      Did you install the Creative Cloud desktop app

      https://creativecloud.adobe.com/apps/download/creative-cloud

       

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