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it's good morning for you adobe not for me. I'm trying to install adobe Photoshop latest version but I'm getting this error. screenshot is attached,
I've checked my system requirement and I've following
when i click on more information,i see this file as html
the path of this file is "file:///C:/ProgramData/Adobe/Installer/Summary.htm"
i'm getting this message in summary.htm file
i've uninstalled and restarted and tried again but after 32% of progress again this error show.
please help me.
i'm completely up to you.
Exit Code: 190
-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 0 error(s), 0 warnings(s)
FATAL: Sanity check for installation failed. Current OS version 10.0.10240 doesn't satisfy OS requirements.
FATAL: Error occured in install product workflow with error code 190 error message
-------------------------------------------------------------------------------------
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FATAL: Sanity check for installation failed. Current OS version 10.0.10240 doesn't satisfy OS requirements.
The issue seems to be your operating system, not your hardware.
That's a confusing operating system version.
"file:///C:/ProgramData/Adobe/Installer/Summary.htm" is a Windows file path.
But your Exit Code: 190 says you're running OS X 10.0 (Cheetah). But that's a very old version from 2001 which does not run on Intel processors.
Please confirm your exact operating system version.
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an old Threshold version of Windows 10 that was never clean installed can cause 190 errors because the app can't match the build numbers up
assuming he is in fact using the Adobe CC app to run the install then the best fix is a clean install of Windows + reload the Adobe apps (from Cc app) one at a time
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Then he can get an ISO here: Download Windows 10 Disc Image (ISO File)
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That's a very old build of Windows 10, see about upgrading it.
KB 3159635 will upgrade you to Windows 10 version 1511 | Computerworld