• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

System requirements not met Photoshop installation error

New Here ,
Jun 29, 2018 Jun 29, 2018

Copy link to clipboard

Copied

it's good morning for you adobe not for me. I'm trying to install adobe Photoshop latest version but I'm getting this error. screenshot  is attached,

failed.JPG

I've checked my system requirement and I've following

requirements.JPG

when i click on more information,i see this file as html

the path of this file is   "file:///C:/ProgramData/Adobe/Installer/Summary.htm"

i'm getting this message in summary.htm file

i've uninstalled and restarted and tried again  but after 32% of progress again this error show.

please help me.

i'm completely up to you.

Exit Code: 190

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 0 warnings(s)

FATAL: Sanity check for installation failed. Current OS version 10.0.10240 doesn't satisfy OS requirements.

FATAL: Error occured in install product workflow with error code 190 error message

-------------------------------------------------------------------------------------

Views

11.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Jun 29, 2018 Jun 29, 2018

Copy link to clipboard

Copied

FATAL: Sanity check for installation failed. Current OS version 10.0.10240 doesn't satisfy OS requirements.

The issue seems to be your operating system, not your hardware.

That's a confusing operating system version.

"file:///C:/ProgramData/Adobe/Installer/Summary.htm" is a Windows file path.

But your Exit Code: 190  says you're running OS X 10.0 (Cheetah). But that's a very old version from 2001 which does not run on Intel processors.

Please confirm your exact operating system version.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 29, 2018 Jun 29, 2018

Copy link to clipboard

Copied

an old Threshold version of Windows 10 that was never clean installed can cause 190 errors because the app can't match the build numbers up

assuming he is in fact using the Adobe CC app to run the install then the best fix is a clean install of Windows + reload the Adobe apps (from Cc app) one at a time

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 29, 2018 Jun 29, 2018

Copy link to clipboard

Copied

LATEST

Then he can get an ISO here: Download Windows 10 Disc Image (ISO File)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 29, 2018 Jun 29, 2018

Copy link to clipboard

Copied

That's a very old build of Windows 10, see about upgrading it.

KB 3159635 will upgrade you to Windows 10 version 1511 | Computerworld

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines