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Tyrannax
Tyrannax
Known Participant
April 11, 2018
Answered

Tablet/Photoshop Not Working Properly

  • April 11, 2018
  • 3 replies
  • 14197 views

Hey all.

So, I noticed after the new windows update that my tablet wasn't functioning properly, at least not on Photoshop. When I open any file, zoom in, and attempt to pan around the canvas using the hand tool, it only moves in the vertical and horizontal. Every once in a while it "snaps out of it" and lets me pan around free range.

Also, when I switch to brush and try to paint, it still pans around. And then, once again, it snaps out of it and lets me paint for a few seconds before switching back to the hand tool again and panning.

What is going on here? I can't even use Photoshop at this point.

Any help would be a huge stress reliever. Thanks guys!

    This topic has been closed for replies.
    Correct answer davescm

    Would the PSUserConfig.txt file also work with Animate CC? it seems to be doing the same thing that photoshop was doing


    Hi

    No The PSUserConfig.txt file is a Photoshop fix.

    However, Microsoft have now issued an update (KB4093105) to resolve the issue they caused. That should help with any app.

    See here for a download link:

    Cannot paint with stylus when zoomed in on image | Windows 10

    Dave

    3 replies

    DrTc
    DrTc
    Inspiring
    April 29, 2018

    Just installed the suggested update by Adobe on my surface pro, and pen pressure is not recognized at all, exclamation mark appears in brush settings, plus strokes are jaggedly like short strait lines, no smooth flow no naturalness. All issues started with KB 4089848 update, but cannot keep tablet reverted to older ve signs and disable all updates. Adobe must find a proper solution, as no other painting program is affected. ArtRage work flawlessly as does Corel Painter. It is only Photoshop that broke...

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    April 29, 2018

    Hi Evan

    Adobe have not made any changes. Microsoft issued an update which changed the behaviour of Windows Ink. Microsoft have now issued a second update to revert the behaviour with both updates applied.

    If you applied any workarounds between those two then revert them also.

    Dave.

    S
    shelleyf35958006
    Participant
    April 29, 2018

    Hi Dave,

    I am having the same problem.  I didn't use any of the workarounds.  I just did the new Microsoft update and it did indeed fix the the one issue but now I have no pressure sensitivity.  I traded one problem for another.  Any ideas how to restore pen pressure after this update from Microsoft??  I am using a Huion......

    _
    _svendolin_
    Participant
    April 11, 2018

    Oh my god! Yes, I have exact the same problem! I use my Wacom 13HD since decades and after the latest update, every tool I use (rubber or pen) switches into like a hand tool (my picture is shifting in the same direction I want to erase or draw something and pans around!) THATS HORRIBLE! New Update PLS!! I could cryyyyy

    At least I know a way to have an emergency solution: Each time I want to erase something I push the button on my pen before (Normally for the right click) and hold it, while I´m moving with my pen to avoid the "hand tool"-problem and try to stop pan around!

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    April 12, 2018

    @ _svendolin

    Did you read the detail provided by Ged in this thread ?

    The latest windows update (KB4093112)  has caused an issue with the Wacom tablet and Photoshop.

    You can either - undo the update

    or

    Do the following (recommended) :

    1. Use notepad to create a text file and type in :

    UseSystemStylus 0

    2. Save the file as PSUserConfig.txt in the following location
    C: > Users > Username > AppData > Roaming > Adobe > Adobe Photoshop CC 2018 > Adobe Photoshop CC 2018 Settings

    3. Go to the  tablet properties and uncheck "Use Windows Ink"

    4. Restart Photoshop

    That is it - all should now work well (you need to do all the above steps to retain pen pressure)

    Note : There is a third option. Microsoft made this change intentionally and they have issued a way round it with registry change (see link below). However for  Photoshop the PSUserConfig method works.

    https://www.reddit.com/r/Windowsink/comments/8508fi/controlling_pen_behavior_in_windows_10 /

    Dave

      clbalb
      clbalb
      Participant
      April 22, 2018

      I went back to the older versions on both PS and LR.  Both new updates are a big mess.  I sure hope they get a fix to their Preset issues and Wacom on my desktop or Touchpen issues (SurfaceBook).  So upset as I had jobs coming up.  Learning lesson not to do any updates until I absolutely have too. 

      Christine

      A
      Anonymous
      April 11, 2018

      Hi

      Take a look here

      Photoshop - Wacom - Latest Update Bug

      P.S. you can blame Microsoft for this

      https://www.reddit.com/r/Windowsink/comments/8508fi/controlling_pen_behavior_in_windows_10/

        davescm
        Community Expert
        davescmCommunity Expert
        Community Expert
        April 11, 2018

        That's a good find Ged and just shows how a team somewhere (in this case Microsoft) can change something that seriously breaks workflows. For the moment though I'm just going to stick with the PSUserConfig.txt fix rather than start testing registry changes. It works for Photoshop

        Dave

        A
        Anonymous
        April 11, 2018

        Cheers Dave but I can't take the credit, I just came across it in this post

        Brush moves the Canvas - Surface Pen

        Yep MS sure did mess up big time on this one

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