Skip to main content
V
veronica28652063ry52
Participating Frequently
March 2, 2023
Question

terrible Issues with GPU Nvidia rtx 3060

  • March 2, 2023
  • 3 replies
  • 6087 views

When I set the nvidia gpu to improve photoshop performance, for some minuts it does work, after it freeze, the cursor became the white classic and is impossible to use any instruments. I'm using the wacom cintiq 13 hd. I tried also to put the cintiq as main monitor, but nothing. The gpu is update with the last driver available and the cintiq as well and the program say that is compatible. Please help, the computer is windows 11 and it's super new. I want to work with the best performance 😞 AT the moment PS work only if I deselect the gpu in the optimization section...

    This topic has been closed for replies.

    3 replies

    W
    westdr1dw
    Legend
    March 17, 2023

    Have you looked at the Info panal to see the GPU or Efficiency? Also check the scratch disk to insure adequate disc space is available? 

    V
    veronica28652063ry52Author
    Participating Frequently
    October 4, 2023

    Yes, I required as well remote help but the problkem is not yet fixed 😞

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    October 4, 2023

    @veronica28652063ry52 

    Please go to Help > System Info and paste the whole thing in a reply here.

     

    It's impossible to say anything without knowing your system configuration.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    March 3, 2023

    Hi @veronica28652063ry52 are you running on a gaming driver or studio driver?

    Try going to Preferences/Technology Preview and enable "Deactivate Native Canvas" and "Use Older GPU Mode (2016)"

    If you have more than one GPU running, it will cause issues in Photoshop.

    Here is how to check and resolve:

    https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

    Lastly - there were some issues specific to the Wacom drivers in January if you recenty updated, try rolling back to the November drivers for Wacom.

     

      V
      veronica28652063ry52Author
      Participating Frequently
      March 17, 2023

      I did what you suggested but nothing I have the same issue 

      W
      westdr1dw
      Legend
      March 17, 2023

      The Info Panel may be found on Window/Info Panel or hit F8 to bring it up. I have attached a screen shot for you. Select the parameters you want to monitor. Then begin your image processing. Values less then 100% on Efficiency PS may be using the scratch disc. If there is not enough space on the scratch disc there may be a bottle neck.Assuming you have at least 32 Gb RAM and you are allowing PS to use ~70% or greater.

      Sameer K
      Community Manager
      Sameer KCommunity Manager
      Community Manager
      March 3, 2023

      Welcome to the Photoshop community. I'll help you figure this out. Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share the link with us here?

       

      You're noticing the lag after using Photoshop for a while & not right at the start. Try these steps:

      • Go to Photoshop > Edit > Preferences > File Handling > Disable 'Save in Background'
      • Ensure you have sufficient free space in the internal drive.

       

      It is safe to assume that you have a desktop 3060 with 12GB VRAM; Ensure the Wacom Cintiq 13 is plugged into the GPU directly via HDMI.

      Let me know how it goes. Thanks!

      Sameer K

       

        V
        veronica28652063ry52Author
        Participating Frequently
        March 17, 2023

        Hi thanks for your answer, I did all that you said. this is the link: https://shared-assets.adobe.com/link/4f45feda-63ae-48be-5a38-32940a210e9f

         

        My cintiq is already plugged on the gpu, I don't think the issue is relate to the memory with autosaves, cause my computer is new and I have space, but I did the same what you told to see if are same change.

        V
        veronica28652063ry52Author
        Participating Frequently
        March 30, 2023

        Ciao, @veronica28652063ry52 it seems that there was a small copy and paste error, btu I noticed that the home screen takes 4 seconds to show, @Sameer K did you see on page 4?
        The easiest for troubleshooting might be to remove all things wacom, use a "regular" screen, and see if it works, or not.
        I cannot tell if you are using the Studio and not the Gaming driver, as recommended, did you try to completely remove and reload the studio one, if you use the other one?


        Hi I will try looks easy I'm not so skilled, some solutions looks very hard 😁 I will try and I'll let you know

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices