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veronica28652063ry52
Participating Frequently
March 2, 2023
Question

terrible Issues with GPU Nvidia rtx 3060

  • March 2, 2023
  • 3 replies
  • 6082 views

When I set the nvidia gpu to improve photoshop performance, for some minuts it does work, after it freeze, the cursor became the white classic and is impossible to use any instruments. I'm using the wacom cintiq 13 hd. I tried also to put the cintiq as main monitor, but nothing. The gpu is update with the last driver available and the cintiq as well and the program say that is compatible. Please help, the computer is windows 11 and it's super new. I want to work with the best performance 😞 AT the moment PS work only if I deselect the gpu in the optimization section...

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    3 replies

    W
    westdr1dw
    Legend
    March 17, 2023

    Have you looked at the Info panal to see the GPU or Efficiency? Also check the scratch disk to insure adequate disc space is available? 

    V
    veronica28652063ry52Author
    Participating Frequently
    October 4, 2023

    Yes, I required as well remote help but the problkem is not yet fixed 😞

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    October 4, 2023

    @veronica28652063ry52 

    Please go to Help > System Info and paste the whole thing in a reply here.

     

    It's impossible to say anything without knowing your system configuration.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    March 3, 2023

    Hi @veronica28652063ry52 are you running on a gaming driver or studio driver?

    Try going to Preferences/Technology Preview and enable "Deactivate Native Canvas" and "Use Older GPU Mode (2016)"

    If you have more than one GPU running, it will cause issues in Photoshop.

    Here is how to check and resolve:

    https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

    Lastly - there were some issues specific to the Wacom drivers in January if you recenty updated, try rolling back to the November drivers for Wacom.

     

      V
      veronica28652063ry52Author
      Participating Frequently
      March 17, 2023

      I did what you suggested but nothing I have the same issue 

      V
      veronica28652063ry52Author
      Participating Frequently
      March 30, 2023

      Has this issue been resolved?

       

       


      I tried at the moment seems to work proprerly! I tried with the info panel and I reached 18/10 but it doesn't freezed so maybe some update solved the problem, tomorrow I will try to work for more time and I wantr to see if it's official solved, I hope and Ilet u know, thanks all for the support! 

       

        Sameer K
        Community Manager
        Sameer KCommunity Manager
        Community Manager
        March 3, 2023

        Welcome to the Photoshop community. I'll help you figure this out. Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share the link with us here?

         

        You're noticing the lag after using Photoshop for a while & not right at the start. Try these steps:

        • Go to Photoshop > Edit > Preferences > File Handling > Disable 'Save in Background'
        • Ensure you have sufficient free space in the internal drive.

         

        It is safe to assume that you have a desktop 3060 with 12GB VRAM; Ensure the Wacom Cintiq 13 is plugged into the GPU directly via HDMI.

        Let me know how it goes. Thanks!

        Sameer K

         

          V
          veronica28652063ry52Author
          Participating Frequently
          March 17, 2023

          Hi thanks for your answer, I did all that you said. this is the link: https://shared-assets.adobe.com/link/4f45feda-63ae-48be-5a38-32940a210e9f

           

          My cintiq is already plugged on the gpu, I don't think the issue is relate to the memory with autosaves, cause my computer is new and I have space, but I did the same what you told to see if are same change.

          D Fosse
          Community Expert
          D FosseCommunity Expert
          Community Expert
          March 17, 2023

          veronica, please post your system info directly in a reply here. The most critical aspect is whether there is an intgrated GPU in addition to the RTX3060 (see Kevin's link).

           

          FWIW, I use an RTX3060 and it's been rock solid since I built the machine six months ago. This is a new GPU and there should certainly not be any reason for "older GPU mode".

           

          But if "deactivate native canvas" makes a difference, that would point to a bug somewhere in either Photoshop or the GPU driver. There was a bad driver version out a while ago (528.49). Those bugs have been fixed since.

           

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