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Eric26273509h4lh
Participant
January 25, 2025
Question

the GPU has encountered an unrecoverable error in Camera RAW

  • January 25, 2025
  • 2 replies
  • 2965 views

Hello,  I encountered a problem when i am working with in Camara Raw (Ver 17.1 Newest) Photoshop (26.2.0 Latest version). The issue is that the GPU has encountered an unrecoverable error.  Due to runtime error gpu acceleration has been disabled. 
The issue does not always happen. lets say one out of two sessions. When it happens and I restart Photoshop the issue can stay away that session.
All software, Windows, drivers , bios are up to date. 
My laptop HP Omen 16.1 is 1.5 years old with a processor 13th Gen Intel(R) Core(TM) i7-13700HX and a NVIDIA GeForce RTX 4060 Laptop GPU.
The issue exists already for a longer time.
Windows was reinstalled and even the motherboard and graphic cards was renewed last week, but the issue still remains. 
In Photoshop the GPU compatibilitycheck shows a driver update, but the driver of the graphic card is up to date. It's 7 month old where Photoshop mentions max 6 month.
Also checked and changed some settings which was mentioned which could solve GPU issues.

Anyone any other ideas?
Thanks, Eric

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    January 25, 2025

    Make sure that you are using a Studio driver and not a Game driver for the RTX 4060.

      Ericau1970
      Ericau1970
      Participating Frequently
      January 26, 2025

      Hi Bob, thanks for the advise. Will do and see iof this solves the problem. Tx, Eric

      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      January 27, 2025

      Hi Dave, when I deinstall the driver the screen goes black and the driver is gone, a few seconds later it shows the Microsoft Basic Display driver. then aprox one minute later the screen goes black again and the NVidia driver is back....
      1: 


      2: Driver removed, Microsoft Basic Display driver appears

      3: Aprox 1-2 min, screen goes black and NVIDIA driver is back...

       

      Then, when I install the driver and go to custom i can't unselect the NVIDIA App.
      In below what I can unselect.

      Or must I remove all NVIDIA software which is on my laptop?

      Hope you still are interrested....?
      Perhaps I am missing something simple...
      Tx,Eric


      Hi,
      There is no need to uninstall anything. You select the NVidia Graphics driver only, on the screen before the one you attached in your post. Then it should not be checked when you reach that screen you attached.

      Cheers

      Dave

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 25, 2025

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from using the community">
      E
      Eric26273509h4lhAuthor
      Participant
      January 25, 2025

      Thank you.

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