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Eric26273509h4lh
Participant
January 25, 2025
Question

the GPU has encountered an unrecoverable error in Camera RAW

  • January 25, 2025
  • 2 replies
  • 2965 views

Hello,  I encountered a problem when i am working with in Camara Raw (Ver 17.1 Newest) Photoshop (26.2.0 Latest version). The issue is that the GPU has encountered an unrecoverable error.  Due to runtime error gpu acceleration has been disabled. 
The issue does not always happen. lets say one out of two sessions. When it happens and I restart Photoshop the issue can stay away that session.
All software, Windows, drivers , bios are up to date. 
My laptop HP Omen 16.1 is 1.5 years old with a processor 13th Gen Intel(R) Core(TM) i7-13700HX and a NVIDIA GeForce RTX 4060 Laptop GPU.
The issue exists already for a longer time.
Windows was reinstalled and even the motherboard and graphic cards was renewed last week, but the issue still remains. 
In Photoshop the GPU compatibilitycheck shows a driver update, but the driver of the graphic card is up to date. It's 7 month old where Photoshop mentions max 6 month.
Also checked and changed some settings which was mentioned which could solve GPU issues.

Anyone any other ideas?
Thanks, Eric

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    January 25, 2025

    Make sure that you are using a Studio driver and not a Game driver for the RTX 4060.

      Ericau1970
      Ericau1970
      Participating Frequently
      January 26, 2025

      Hi Bob, thanks for the advise. Will do and see iof this solves the problem. Tx, Eric

      Ericau1970
      Ericau1970
      Participating Frequently
      January 29, 2025

      Hi this is the first screen I see after the files download. You make the selection before clicking 'agree and continue' to move to the Licence agreement.


      I wonder though if I am given a choice because I do not have the NVidia app already installed. Try using Windows uninstaller to uninstall the NVidia app before running the driver install and see if you are then given the same choices.

      Dave


      Hi Dave, your correct and that makes sence. Via the installer you can't uninstall the app. It just says the app it's installed already. Just uninstalled it, rebooted and now it was not selected. Unfortunatly the error still appears.

      When I restart PS it works again, but when working in camera raw it happens. When opened a picture in CR my RAM is at 54%. When I let the noice reduction run memory goes to 80% and stays there. When I then go to presets memory goes to 98% and backto 83.... I have just hoovered over a preset and the error happens....
      The photo is on a external HDD. Also tried it on from my C drive (SSD). Same issue.... It also happens when I not work with presets....
      Just installed the NVIDIA app back to see if the grafic card was selected for PS. it stood on automatic selection, NVIDIA GPU. I changed that as I did yesterday back to NVIDIA Processor as dedicated G-card, but think this should be the same.
      Anyone open for an other solution?

      Tx,
      Eric

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 25, 2025

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from using the community">
      E
      Eric26273509h4lhAuthor
      Participant
      January 25, 2025

      Thank you.

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