the GPU has encountered an unrecoverable error in Camera RAW

[Eric26273509h4lh]

Hello,  I encountered a problem when i am working with in Camara Raw (Ver 17.1 Newest) Photoshop (26.2.0 Latest version). The issue is that the GPU has encountered an unrecoverable error.  Due to runtime error gpu acceleration has been disabled. 
The issue does not always happen. lets say one out of two sessions. When it happens and I restart Photoshop the issue can stay away that session.
All software, Windows, drivers , bios are up to date. 
My laptop HP Omen 16.1 is 1.5 years old with a processor 13th Gen Intel(R) Core(TM) i7-13700HX and a NVIDIA GeForce RTX 4060 Laptop GPU.
The issue exists already for a longer time.
Windows was reinstalled and even the motherboard and graphic cards was renewed last week, but the issue still remains. 
In Photoshop the GPU compatibilitycheck shows a driver update, but the driver of the graphic card is up to date. It's 7 month old where Photoshop mentions max 6 month.
Also checked and changed some settings which was mentioned which could solve GPU issues.

Anyone any other ideas?
Thanks, Eric

[davescm]

I just checked my daughter's PC which is a laptop on which she runs her own CC account and has zero GPU issues.

The PC, like many laptops, has both an NVidia RTX3070 and an Intel UHD processsor. Neither is disabled. Both show in the Photoshop system info although the Intel is shown as 'Preferred : False' the same as Eric's.

In the NVidia control panel, the NVidia processor is set as the preferred processor both Globally and for Photoshop.

There was another setting though that seems to have appeared with the latest Windows 11 release (24H2). That is in System >Display>Graphics>Advanced and it was Hardware Accelerated GPU Scheduling which is on.

Like I said, with those settings she has no GPU issues, and she works with Photoshop most of every working day so it gets a good workout.

Dave 

[D Fosse]

@davescm 

Got it. But then I assume she's been drilled in computer management 😉 😄 

But seriously: the big and unknown variable here is laptop manufacturer modifications to operating system and drivers. They can be light, or they can be extremely extensive, to the point where you can't even use Nvidia drivers, you have to use the ones from the manufacturer. This is the case with e.g. Dell. Or it can be anywhere in between.

Obviously dual GPUs don't always cause problems - if it did, we'd have hundreds of posts a day. But when there are problems, it is often the root cause, which is specifically addressed in the troubleshooting guide.

[Ericau1970]

Hi D, Dave,
Really appriciate your support here.

I have tried that, but now tried it again. 
Also the NVIDIA G-Card is dedicated to PS.

Perhaps one thing here, If I try and change one setting and it does not work, I change it back.
Do I need to leave it and change another setting?

Tx,
Eric

[D Fosse]

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