Skip to main content
D
DoctorCarlo
Participating Frequently
June 25, 2023
Answered

The Graphics Processor Compatibility Check in Photoshop is incorrect about DirectX compatibility

  • June 25, 2023
  • 5 replies
  • 2312 views

The Graphics Processor Compatibility Check in Photoshop incorrectly states that my GPU does not support DirectX 12.  This began after the latest Photoshop update to 24.5.0.  I have checked the specs on my video card from the manufacturer's website and they state that my card does support DirectX 12.  This is a very minor inconvenience as I could elect to have this pop-up go away permanently.  However, I would like Photoshop to point out errors as it should.

    This topic has been closed for replies.
    Correct answer Ged_Traynor

    @DoctorCarlo the GeForce 650 Ti does not have full DirectX 12 support, the feature level of that GPU is only 11, Photoshop requires a GPU with a feature level of 12 and above

    https://helpx.adobe.com/ie/photoshop/system-requirements.html

    5 replies

    B
    Bulfern
    Participant
    November 1, 2023

    I have the same issue on my computer, started after Photoshop update to 24.x.x
    Says: Your Grapihcs processor is incompatilble.
    DirectX fetarue level 11.0 avilable, feature 12.0 required.
    My GPU is NVIDIA GeFOrce GTX 770 and after running the dxdiag command, it says
    DirectX 12. Is this a bug in PS og is it an error in my GPU?

     

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    November 1, 2023

    @Bulfern if you click on the display tab in DxDiag it will show you the feature level

    The GTX 770 only has a feature level of 11.0, so it's not a bug in Photoshop

      D
      DoctorCarloAuthor
      Participating Frequently
      July 3, 2023

      NVIDIA GeForce 650 Ti

      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity ExpertCorrect answer
      Community Expert
      July 3, 2023

      @DoctorCarlo the GeForce 650 Ti does not have full DirectX 12 support, the feature level of that GPU is only 11, Photoshop requires a GPU with a feature level of 12 and above

      https://helpx.adobe.com/ie/photoshop/system-requirements.html

        D
        DoctorCarloAuthor
        Participating Frequently
        July 4, 2023

        I'll be darned to heck.  How can they get away with lying like that?!  I guess that I better get shopping.

         

        davescm
        Community Expert
        davescmCommunity Expert
        Community Expert
        June 25, 2023

        Post moved to discussions, pending confirmation of the exact GPU in question.

        Dave

          D Fosse
          Community Expert
          D FosseCommunity Expert
          Community Expert
          June 25, 2023

          It may not necessarily be wrong.

           

          DirectX 12 is a programming interface. Your GPU is able to "speak the language" of DirectX 12, hence it claims to support DirectX 12. The problem may be that it cannot physically execute all the required functions specified in DX12. A lot of new GPU-dependent functionality has been added in recent Photoshop releases, and hence new calls to the GPU.

           

          That's what a message like e.g. "feature level 11.2" means.

           

          But as Jeff says, we need to know which GPU. Until then, this is not a bug, and the thread should be moved from "Bugs" to "Discussions".

            Jeff Arola
            Community Expert
            Jeff ArolaCommunity Expert
            Community Expert
            June 25, 2023

            What make and model is your graphics card?

             

            Are you using a laptop with both built-in intergrated graphics and the graphics card in question?

              Terms & ConditionsAccessibility statement
              Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices