Hi @it0mac! Has this been happening for a while or is it a recent issue? I tried generating something just now and it worked for me. What version of Photoshop and operating system are you using?
Thanks! Alek
*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
Thank you, I think it's settled now. Yesterday we tried it on different devices and with different internet networks, and the problem was still there. Now it is generated only with a huge delay. Very disappointed.
We tried it on MacOS and Windows, and even in the beta version. So I don't think the version had any effect.
Glad to hear you're back on track! I completely understand how frustrating it can be when you're unable to use the app. Issues like this are often caused by internet-related factors such as slow speed or firewall restrictions. However, since you’ve already tried using different machines and internet connections, that helps us rule out both the internet and the machine as the source of the problem.
If the issue happens again, please feel free to reach out—we’ll be more than happy to investigate further and help you get back up and running.
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