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Thumbnail images are not showing for either PSD or TIFF files

New Here ,
Aug 19, 2024 Aug 19, 2024

I just got a new laptop with the most updated softwares, e.g., Window and Photoshop. When I transferred photos into my laptop, thumbnails are showing in Photoshop. But after I edited certain photos and resave them in a new folder, thumbnails are not showing in PSD format at all. When I saved them in TIFF format, the thumbnail would show up initially but then they don't appear after I saved other photos.

 

I've searched the topics and checked out all the suggestions like Edit->Preference->File Handling and make sure all the correct options are checked as suggested. But the thumbnails just don't show. Does anyone have any idea? Does anyone from Adobe monitor this forum and can comment?

 

Thanks in advance! 

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Windows
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Adobe
Enthusiast ,
Aug 20, 2024 Aug 20, 2024
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New Here ,
Aug 20, 2024 Aug 20, 2024

No, this doesn't sound like my issue. 

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Community Expert ,
Aug 20, 2024 Aug 20, 2024

"Does anyone from Adobe monitor this forum and can comment?"

 

Occasionally, your best option is the Bug section. However, this is not a bug; it's an issue specific to your machine.

 

Are you referring to the Start or Home screen in Photoshop? Could you please post a screenshot to help clarify the issue?

 
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New Here ,
Aug 21, 2024 Aug 21, 2024

This is a photo of my folder where I save photos that I edited and thumbnails are not showing. I hope you can see the attached image. 

 

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Community Expert ,
Aug 21, 2024 Aug 21, 2024

@JCK-8888 

You need to install a codec to view the images in Windows File Explorer. There are several to choose from.

 

Review from CNET:

https://download.cnet.com/psd-codec/3000-18498_4-75157208.html

 

Nikon

https://www.nikoncafe.com/threads/i-need-a-safe-psd-codec-installer-3-suggestions-made.352647/

 

DP Review

https://www.dpreview.com/forums/thread/4361627

 

I don't use any of these because macOS shows the preview natively.

 

Jane

 

 

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Community Expert ,
Aug 21, 2024 Aug 21, 2024

You have extensions hidden, so I don't know what those other non-PSD files are. Hidden extensions cause lots of problems, and I would strongly advise enabling it in Windows.

 

That said, Windows should show thumbnails for all file types other than PSD. It's only PSD that shows generic icons and requires a codec to show thumbnails.

 

My guess is that your file associations are undefined. You set that in Windows Settings. If these are TIFFs, make sure that Photoshop is set to open TIFF by default.

 

But first of all, uncheck "hide extensions" so that you know what files you're dealing with.

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New Here ,
Aug 22, 2024 Aug 22, 2024

Thanks for the response but I didn't "hide extensions". I saved all edited files in Tiff format in Photoshop. I don't know why that extension isn't showing. Is it supposed to show in the folder?

 

I noticed in the editing window, the thumbnail box is checked but it's in cream color that forbids changes. I don't know whether that has something to do with it. I used the older version of Photoshop Element on my old laptop and I never encountered the issue. The thumbnails were always showing in the folder. I'll search Photoshop command to see whether it asks me to define file format. TIFF is the default format in Photoshop when I save things currently. 

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Community Expert ,
Aug 22, 2024 Aug 22, 2024

When this option is unchecked, file extensions will always be displayed.

 

image.png

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Community Expert ,
Aug 23, 2024 Aug 23, 2024
quote

Thanks for the response but I didn't "hide extensions". 

By @JCK-8888

 

Extensions are hidden by default until you intentionally show them in your operating system.

https://support.microsoft.com/en-us/windows/common-file-name-extensions-in-windows-da4a4430-8e76-89c...

 

Jane

 

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Community Expert ,
Aug 23, 2024 Aug 23, 2024

I think it's most often hidden by default when you buy an off-the-shelf machine, set that way by the manufacturers.

 

For me extensions have always showed, but I build my own machines and install a fresh Windows copy that I bought separately.

 

In any case, I don't understand how it's even possible to work with hidden extensions. It feels like driving a car with the speedometer blacked out. It's essential information.

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New Here ,
Aug 23, 2024 Aug 23, 2024
I appreciate everyone who responded to my question but I'm at a loss why this has become a discussion about hidden extensions. I fixed that. But so far, I still don't know why my thumbnails are not showing. I checked my folder settings under Options and View. I tried all that and nothing works so far. It's odd because I have never encountered this issue before with previous laptops. If there's no other suggestion, I'll take it back to Geek Squad and ask them to install Codec as suggested. 
Thanks!
JCK 
 
 
 
 
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Community Expert ,
Aug 23, 2024 Aug 23, 2024
quote
I'm at a loss why this has become a discussion about hidden extensions. I fixed that. But so far, I still don't know why my thumbnails are not showing.
By @JCK-8888

 

See my answer from August 21. You need to install a codec to show the thumbnails in Windows OS.

 

Jane

 

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New Here ,
Aug 23, 2024 Aug 23, 2024

I'll take it to Geek Squad to ask them to install that then. I wasn't convinced that's the issue because I've been using Window forever and never encountered this issue. I also downloaded my photos from camera to my new laptop and the thumbnails are showing. Only the pictures that I resaved into Photoshop or Tiff files that have the issue. If it's a Window issue, I'd expect none of the thumbnails would be showing. It's really odd. 

But thanks for the suggestion. I'll ask the Geek Squad. 

JCK

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Community Expert ,
Aug 23, 2024 Aug 23, 2024
LATEST
quote

I wasn't convinced that's the issue because I've been using Window forever and never encountered this issue.

By @JCK-8888

 

@JCK-8888 

 

It's possible that you did not followed the three links. 😊

 

Jane

 

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