Skip to main content
KYRobJr
KYRobJr
Participant
January 4, 2020
Answered

Tool Presets Not Saving

  • January 4, 2020
  • 6 replies
  • 8507 views

Operating System: osMac Catalina 10.15.2

Photoshop: 21.0.2

 

This problem is maddening I have spent WAY TOO much time trying to solve it.

 

I do a lot of web graphics and I have a lot of Crop Tool presets I use.  I have a new Mac with a clean install of Photoshop 2020.  I have tried everything to get the Crop Tool presets to save and they will not.

 

Everytime I I load my Crop Tool presets and close Photoshop they dissappear and revert to the defaults next time I load Photoshop.

 

What I've done so far:

- removed and reinstalled photoshop

- ensured "/Users/USER NAME/Library/Application Support/Adobe/Adobe Photoshop 2020/Presets/" is read and writeable to everyone

- read numerous articles ... including the previous posts on this forum regarding the problem. Tried those solutions and they are not working.

 

What must I do to get my Crop Tool presets to save. This is maddening! I should not have to spend hours reseaching this.  I have the Full Adobe Creaitve Suite Edition and have had it for years.  This is unacceptable.

 

Thanks in advance for your help.

Rob

    This topic has been closed for replies.
    Correct answer PECourtejoie

    Hello, update to V. 21.1 :  a fix for disappearing tool presets is listed in the release notes: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

    6 replies

    A
    Anonymous
    December 18, 2020

    Sorry, but the update V 21.1 did not fix the issue.  

      PECourtejoie
      Community Expert
      PECourtejoieCommunity ExpertCorrect answer
      Community Expert
      February 19, 2020

      Hello, update to V. 21.1 :  a fix for disappearing tool presets is listed in the release notes: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

        L
        Lennox333
        Participant
        March 4, 2020

        This fix did not fix the problems mentioned in this thread for me. No updates available (grayed out).

        S
        Sdanich
        Participating Frequently
        January 12, 2020

        My system is Windows 10 and I have the same problem. The problem appeared after updating to the version of Photoshop CC 2020.

        rickb47189542
        rickb47189542
        Participant
        January 15, 2020

        Same problem here too! I have Windows 10. Please fix soon!!

        N
        NPN74
        Participant
        January 31, 2020

        I just updated 1/30/2020 to the newest version of Photoshop CC, Windows 10, and assumed this would be fixed...but it's not. I have been using the same preset files for years and never had a problem. They are TPL files. Same problem as other have mentioned. I have to load them everytime I start photoshop. Maybe there is another way to do the same thing, but I don't want to reprogram my XKeys keyboard. These presets are tied to many actions I use on a daily basis. Is a fix coming?

        L
        Lennox333
        Participant
        January 6, 2020

        Same problem, same osMac Catalina 10.15.2.
        Very frustrating! I have used PSE for years.

         

        However, my version of Photoshop Elements 2020 is 18.0, downloaded in November 2019. I cannot find how to upgrade my version. I have re-downloaded, but it is the same 18.0.

         

        A related(?) problem is that with this version I can no longer CMD+C or V to copy/paste. Also very frustrating.

         

        PS - Apple system prefs fix mentioned in this thread and others does not fix the problem.

        Jeff Arola
        Community Expert
        Jeff ArolaCommunity Expert
        Community Expert
        January 4, 2020

        Turns out that is a bug that is present in the windows version as well and with all tool presets, so what i suggested about the Privacy settings probably won't work. However, there are a couple of other ways to save crop presets.

         

        https://feedback.photoshop.com/photoshop_family/topics/photoshop-v21-could-not-save-tool-presets

         

        1. Save as a Crop Preset instead of a tool preset

         

         

         

        2. Define a New Tool Preset for the Crop Tool and save it before closing out photoshop.

            Then your saved Tool Preset(s) should show on the fly-out menu list for tool presets.

         

         

        Jeff Arola
        Community Expert
        Jeff ArolaCommunity Expert
        Community Expert
        January 4, 2020

        Click on your desktop and go to Apple>System Preferences and navigate to Security & Privacy > Privacy tab > Full Disk Access. Click the lock icon in the lower left, enter your admin username & password. Click the + icon and add Photoshop to grant access to your hard disk.

         

        Hopefully the above will work.

         

         

         

        macOS Catalina 10.15 has incorporated the most major changes to application compatibily since Apple switched from PowerPC to Intel processors so it could take some time to iron out all the kinks.

        R
        r-bin
        Legend
        January 4, 2020
        You write as if it works for you.
        After all, this also does not work for you on the CC2020.
        Right?
         
        Jeff Arola
        Community Expert
        Jeff ArolaCommunity Expert
        Community Expert
        January 4, 2020

        I forgot it was already reported as a bug.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices