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Dominic 5EAA
Participant
January 9, 2021
Answered

Tooltips/Rich tooltips not working

  • January 9, 2021
  • 2 replies
  • 3506 views

My tooltips were working when I first installed PS, but have stopped for no apparent reason.  I have followed what advice I can find online - the relevant boxes are checked in Preferences and I have logged out and back in, but no joy.

 

I gather some people find these annoying, but as an absolute beginner to PS they are invaluable, so any help to get them back would be appreciated!  I am using the newest version of PS on a newish Macbook Pro.

Cheers, Ann

This topic has been closed for replies.
Correct answer Myra Ferguson

If you've turned on Rich Tooltips in the Tools section of the Preferences and that didn't work, you might want to reset your Preferences.

2 replies

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
January 9, 2021

"the relevant boxes are checked in Preferences"

 

You didn't specify which boxes you checked. In addition to what Myra said, if you mean the regular Tooltips, go to Preferences > Interface > Show Tooltips.

~ Jane

    D
    Dominic 5EAAAuthor
    Participant
    January 10, 2021

    I had ticked 'show tooltips' and 'show rich tooltips'.  Resetting preferences as Myra suggested seems to have worked.  Thanks for replying.

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    January 10, 2021

    "Resetting preferences as Myra suggested seems to have worked."

     

    Hi @Dominic 5EAA 

    I've marked @Myra Ferguson 's answer correct.

    ~ Jane

    Myra Ferguson
    Community Expert
    Myra FergusonCommunity ExpertCorrect answer
    Community Expert
    January 9, 2021

    If you've turned on Rich Tooltips in the Tools section of the Preferences and that didn't work, you might want to reset your Preferences.

      L
      Larry Nuesch
      Participating Frequently
      April 19, 2022

      Hi Myrna,

      Resetting Preferences didn't work.

      After updating to 23.3

      I went to Preferences>Tools> unchecked Show Tooltips and Show Rich Tooltips

      Then to Preferences> General> Reset Preferences on Quit.

      Then clicked on OK to close the window

      Then went to File> Exit to close the program.

      I did this several times

      When I reopened the program, not only was the problem was still there but although I did not reselect them, the boxes that I unchecked - Show Tooltips and Show Rich Tooltips were checked.

      On my last attempt, I unchecked Show Rich Tooltips only (not show Tooltips) and restarted.

      When I checked the tool settings, the Show Rich Tooltips box remained unchecked.

      The RT video did not display when pointing to a tool.

      But after I returned to Tools and selected Show RT, then pointed to a the Eyedropper tool, the video was scrambled.

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