Tooltips/Rich tooltips not working

New Here ,
Jan 09, 2021 Jan 09, 2021

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My tooltips were working when I first installed PS, but have stopped for no apparent reason.  I have followed what advice I can find online - the relevant boxes are checked in Preferences and I have logged out and back in, but no joy.

 

I gather some people find these annoying, but as an absolute beginner to PS they are invaluable, so any help to get them back would be appreciated!  I am using the newest version of PS on a newish Macbook Pro.

Cheers, Ann

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correct answers 1 Correct answer

Adobe Community Professional , Jan 09, 2021 Jan 09, 2021
If you've turned on Rich Tooltips in the Tools section of the Preferences and that didn't work, you might want to reset your Preferences.

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Adobe Community Professional ,
Jan 09, 2021 Jan 09, 2021

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If you've turned on Rich Tooltips in the Tools section of the Preferences and that didn't work, you might want to reset your Preferences.

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New Here ,
Jan 10, 2021 Jan 10, 2021

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Resetting preferences seems to have worked - thanks.  It's all very confusing, but I guess I'll get used to it with practice!

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New Here ,
Apr 17, 2022 Apr 17, 2022

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i did it , but it dosn't work

 

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Community Beginner ,
Apr 19, 2022 Apr 19, 2022

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Hi Myrna,

Resetting Preferences didn't work.

After updating to 23.3

I went to Preferences>Tools> unchecked Show Tooltips and Show Rich Tooltips

Then to Preferences> General> Reset Preferences on Quit.

Then clicked on OK to close the window

Then went to File> Exit to close the program.

I did this several times

When I reopened the program, not only was the problem was still there but although I did not reselect them, the boxes that I unchecked - Show Tooltips and Show Rich Tooltips were checked.

On my last attempt, I unchecked Show Rich Tooltips only (not show Tooltips) and restarted.

When I checked the tool settings, the Show Rich Tooltips box remained unchecked.

The RT video did not display when pointing to a tool.

But after I returned to Tools and selected Show RT, then pointed to a the Eyedropper tool, the video was scrambled.

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Adobe Community Professional ,
Jan 09, 2021 Jan 09, 2021

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"the relevant boxes are checked in Preferences"

 

You didn't specify which boxes you checked. In addition to what Myra said, if you mean the regular Tooltips, go to Preferences > Interface > Show Tooltips.

~ Jane

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New Here ,
Jan 10, 2021 Jan 10, 2021

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I had ticked 'show tooltips' and 'show rich tooltips'.  Resetting preferences as Myra suggested seems to have worked.  Thanks for replying.

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Adobe Community Professional ,
Jan 10, 2021 Jan 10, 2021

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"Resetting preferences as Myra suggested seems to have worked."

 

Hi @Dominic 5EAA 

I've marked @Myra Ferguson 's answer correct.

~ Jane

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