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M
Mthebest-ON-Top
Inspiring
March 10, 2021
Answered

Trial Expired

  • March 10, 2021
  • 2 replies
  • 1159 views

Hello Adobe Community,

I have a pbm where it says that trial expired in adobe photoshop and adobe premiere pro.It says 'Buy Now'.When I click buy now nothing happens. Although the apps are working perfectly, but it is really annoying asking for purchasing while it is already purchased...

Any help is much appreactied. 

Mohammed.

This topic has been closed for replies.
Correct answer davescm

It sounds like you will need to contact Adobe directly. We are volunteer users here, not Adobe employees so cannot look at account issues.

https://helpx.adobe.com/contact.html 

Note : Do not respond to anyone asking for account details on this forum , or by private message, scammers are known to operate here

Dave

2 replies

J
joh_mae
Participant
October 15, 2022

yes, I have same problem as you too. The photoshop and premiere pro had expired even though I got it free for teachers in the Philippines who undergone training in Adobe. Please consider our problem adobe. I'm very thankful that you gave this to us as free but why is this happens now?

davescm
Community Expert
davescmCommunity Expert
Community Expert
March 10, 2021

Hi

You might want to try the steps here:

https://helpx.adobe.com/uk/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Dave

M
Mthebest-ON-TopAuthor
Inspiring
March 10, 2021

Thanks for replying . I actually tried it before.My subscription is active,I signed out and in,I updated all apps few hours ago and all are up-to-date, and used the  Limited Access Repair tool to fix the host lines.But UNHOPEFULLY no change happened.

    davescm
    Community Expert
    davescmCommunity ExpertCorrect answer
    Community Expert
    March 10, 2021

    It sounds like you will need to contact Adobe directly. We are volunteer users here, not Adobe employees so cannot look at account issues.

    https://helpx.adobe.com/contact.html 

    Note : Do not respond to anyone asking for account details on this forum , or by private message, scammers are known to operate here

    Dave

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