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trial time

New Here ,
Dec 07, 2019 Dec 07, 2019

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You are real scammers. I installed the trial version. You did not even warn that the trial period is over and withdrew my money. I was not going to use the paid version. The program continued to open, and I thought that my trial time had not yet ended. You did not inform that the trial time is over. This is not ethical !!
But when the second payment did not pass, you informed.
I am a teacher of information technology, I will accept all possible ways to inform all my colleagues and my students about your fraud. And I will never again glorify your products.

I wish you success in your dishonest and dirty deeds.

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correct answers 1 Correct answer

Community Expert , Dec 07, 2019 Dec 07, 2019

Fraud ??

You say "I was not going to use the paid version". So, if you never had an intention to pay for Photoshop, why were you trialling it? 

The main thing to teach your colleagues and students is to read the terms and conditions of any trial carefully. There is nothing dishonest about them. The 7 day trial period is not hidden:

 

2019-12-07_17-48-53.jpg

The cancellation terms are here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Dave

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Adobe
Community Expert ,
Dec 07, 2019 Dec 07, 2019

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You are not talking to Adobe here, this is a peer to peer advice forum. The trial version lasts for 7 days, after that I believe you can cancel your subscription within 30 days. Log into the Creative Cloud app and cancel your subscription.

By the way, there's an educational discount for teachers and students.

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Community Expert ,
Dec 07, 2019 Dec 07, 2019

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Fraud ??

You say "I was not going to use the paid version". So, if you never had an intention to pay for Photoshop, why were you trialling it? 

The main thing to teach your colleagues and students is to read the terms and conditions of any trial carefully. There is nothing dishonest about them. The 7 day trial period is not hidden:

 

2019-12-07_17-48-53.jpg

The cancellation terms are here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Dave

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