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Trouble installing Ps

Community Beginner ,
Jul 25, 2021 Jul 25, 2021

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I just downloaded the installer for the program from prodesigntools, version 2018. However, I can't seem to be able to install the program because it wants me to update my OS even though it's already up to date. 

This error always pops up when I attempt to install. 

adobe error.png

Here are my laptop's specs 

os.png

I would really appreciate any kind of help

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Windows

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correct answers 1 Correct answer

Community Beginner , Jul 25, 2021 Jul 25, 2021
I was able to install this program by additionally downloading the creative cloud, although it wouldn't have been necessary for other devices. I still don't know why it required my device to download the it.  

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Adobe Community Professional ,
Jul 25, 2021 Jul 25, 2021

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What happens when you install the current version directly from your Adobe account?

Dave

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Community Beginner ,
Jul 25, 2021 Jul 25, 2021

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Installing the current version had no problems. I am able to use the current version smoothly and yet the installer for the 2018 version still seeks for an up to date version of my windows.

 

Thanks for replying, Dave!

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Community Beginner ,
Jul 25, 2021 Jul 25, 2021

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I was able to install this program by additionally downloading the creative cloud, although it wouldn't have been necessary for other devices. I still don't know why it required my device to download the it.  

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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