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izzysanime
Inspiring
May 21, 2012
Question

trying to import video"Could not complete your request because it is not the right kind of document"

  • May 21, 2012
  • 13 replies
  • 98300 views

When I try to import a video into Photoshop CS6 I get the error: "Could not complete your request because it is not the right kind of document".

I have tried multiple formats with no luck. 

I was able to improt it into Photoshop CS5 by dragging and dropping.

Im using Photoshop CS 6 64bit, have tried 32bit with no luck

If I try to drag and drop it, I get this error: could not place the document. Because no parser or file format can open the file. 

I have tried opening a .mov, and a .avi file. I thought it might be a codec thing but why can cs5 open it but not cs6?

I noticed other posts with the same issue but they did not get resolved.  Any help would be great.

Thanks,
Josh

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    13 replies

    Show previous replies
    A
    Anonymous
    May 29, 2012

    Have anyone with problem opening a video file into CS6 tried resetting your preferences?

    Start PS then IMMEDIATELY  hold down Ctrl + Alt + shift keys.  You should get a reset window.  If you see splash screen you are too late.

    Y
    yesughei
    Participant
    May 25, 2012

    I'm having the same problem in cs6 extended.

    I tried to open or drag every file type I have, including .mov, .wmv and .avi, nothing worked. They are not large files, just video's of a few seconds.

    If I drag a video I get the error "Could not place the document "name.mov" because no parser or file format can open the file." and if I open it I get "could not complete your request because it is not the right kind of document".

    I use windows 7.

    Really hope someone can help me with this! I love photoshop cs6 but it's a shame I can't use the new timeline function.

    Powelly 100
    Powelly 100
    Participant
    May 28, 2012

    I have the same problem, so obviously there a number of people who cant open video in CS6.

    Info

    Windows 7 Intel Core i7  12GB ram  ATI Radeon HD 5700 video

    Any help would be apreciated.

    I have also tried opening different ways and files.

    A
    Anonymous
    May 28, 2012

    Will these video files open in Bridge?  If so should open in PS also.  Have tried .wmv and .avi successfully opened in PS CS6 extended.

    vurgano
    vurgano
    Participant
    May 22, 2012

    The same problem for me.. I tried to instal quicktime but the problem still persist..

    Please help.

    Mark

    A
    Anonymous
    May 23, 2012

    When you say "import" is that the same as Open?  With open I have no problems, at least with .wmv.

    In Import all I see is inport video frames as layers.

    Win7    CS6 extended

    I
    izzysanimeAuthor
    Inspiring
    May 24, 2012

    Ive tried multiple ways, 1)File> Open and 2) drag the file into the photoshop work area 3) File > Place

    Thanks,
    Josh

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