trying to import video"Could not complete your request because it is not the right kind of document"

DOWNLOAD AND INSTALL Camera Raw installer for Adobe Photoshop CC and CS6

Extensions : MP4, MP3, 3GP, WebM, Flv

I have only lately encountered this problem in CC2016 - even with videos that I have made in photoshop and I know I have "disassembled" in photoshop before.

I think it may be related to the fact that I have signed out of adobe CC and disabled the launch of the adobe update, etc... because I was sick of the constant connection and updates - the adobe manager is updating a large amount as I type this, so I will report whether or not the fact that I was signed out / "temporarily unlicensed or updated" has fixed the issue.

This has only been happening since my monthyl subscription to adobe CC suite has increased in cost, so perhaps my renewal of annual license has not registered in the software...

However - since I have just upated the CC software and the like, I now get several problems... ugh. "cannot load welcome screen as extension is not available" and "there is a problem with generator, please exit photoshop and contact support if the problem persists"...

Sigh...

The video will not import - I will uninstall all adobe suite that I have on the machine and reinstall it again.

Must say - for the years I was using an xforce copy of adobe softwares, I never had any problems - it is only in the past few years that I have been paying for it that I have had problems such as these...

I have the same problem with mp4

Hi,

I have this photoshop pop up message :

Could not complete your request because photoshop does not support video on this version of windows,

this for a short .mov file readable using apple quick time

I am a valid license holder and am experiencing the same problem as the OP in Photoshop CS6 64 bit while trying to open a Canon Mark III raw file.  The only way I could work around the error "Could not complete your request because it is not the right kind of document" was to set the 32 bit version of Photoshop as my default app for my .RAW files.  I am using Adobe Camera Raw 7.3 and Photoshop Extended 13.1.2 (32 and 64 Bit).  For me, the problem is limited to the 64 bit version of Photoshop.  The 32 bit version works fine.  I'm posting to this thread because I'm getting the same error in 64 bit Photoshop as the OP even though I'm not opening the same type of file.  I am running Creative Suite CS6 (subscription) on Windows 8 Pro, 64 bit.

Vurgano, Powelly 100, and izzysanime,

Has the issue been resloved?

If so, how was it resolved?

I see Yesughei and Powelly are on Win7.

Izzysanime, which Win OS are you using?

Vurgano, what platform/OS are you using?

We are still investigating this issue and would appreciate your assistance.

To rule out problems with the files you have, could you please verify the Photoshop CS5 sample file "CheeziPuffs.mov" will also not work? (program files\adobe\Adobe Photoshop CS5\samples)

Also would you please verify the following:

1. Virus/security/parental control software hasn't trapped parts of Photoshop, Bridge, Premiere, Lightroom, or any Adobe app using DynamicLinkMediaServer. (Make sure the Adobe apps are added as exceptions if needed.)
2. Ensure you have the latest version of QuickTime
3. Close all Adobe applications - wait more than 30 seconds, then launch Photoshop and try to open the file.

- If unsuccessful, view Task Manager/Processes to verify necessary processes started up when importing video (dynamiclinkmanager.exe, dynamiclinkmediaserver.exe and Adobe QT32 Server.exe)

- If unsuccessful, please capture the full error message text.

  4. Close all Adobe apps, wait 30 seconds - launch Bridge and try to open the file.

If everyone is on Win 7, it makes me wonder about permissions...

Thanks,

Meredith

Video can be rather a real "can-o-worms." The common, and popular "formats," are but "wrappers." They can contain all sorts of stuff. This ARTICLE will give you some background, and also tell you how to "peek inside that wrapper."

You will see mention of CODEC's in that article. Those are "the building blocks" of Audio/Video files. For more background, see this ARTICLE.

Next, PS-Extended has a limited number of formats, that it can work with. Even if you have a file, that has an extension, that is a Supported Format, things are not as simple, as with Still Images. Back in the first linked article, I explain some of the "stuff," that can be inside a "common" format file. Take .AVI as an example. One could have an .AVI file, that has any one (Video only here, but remember that if there is Audio muxed into that file, it will have a CODEC too) of about 500 Video CODEC's, and most of those will not work in PS-Extended. Many will not even work in Premiere Pro, Adobe's video-editing program. It all depends on what is inside of that .AVI wrapper.

If you would please use either G-Spot, or MediaInfo (linked in that article, and free), and tell us what is inside the "wrappers," then someone will likely be able to either help you, or direct you to a conversion program, to alter the "stuff" inside the "wrapper," so that PS-Extended CAN work with it.

Good luck,

Hunt

When this happens, is "Video" included in the list of formats in the popup menu in the Open dialog?

If you used a crack to install CS6, replacing amtlib.dll, it no longer accepts video because it's not CS6 Extended anymore.

So, if that's the case, buy the product or whatever.

My problem seems to have solved itself somehow.

I opened Bridge to see if the file would open, and it did. So then I selected the file and chose open with photoshop cs6. And voila, it opened and now everything workes fine. I have no idea why though...