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C
Camasaurus Rex
Participant
August 31, 2021
Answered

UI Rulers Freeze/Break When Zooming

  • August 31, 2021
  • 2 replies
  • 572 views

Hello,

 

I have a reoccuring problem where my rulers freeze and I need to close/reopen the document for them to reset. Problem occurs when I use the mousewheel to zoom in and out.

This topic has been closed for replies.
Correct answer c.pfaffenbichler

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop have any bearing on the issue? 

 

Does the issue persist after hiding the rulers and showing them again? 

2 replies

Victor5010
Victor5010
Participating Frequently
November 6, 2021

As soon as I turn on rulers (according to Google the correct translation for "liniaal") Photoshop freezes and has to be killed. Tried already several suggestions without success. Don't expect this from Adobe! Hope this will soon be fixed, as I really need them.

Victor5010
Victor5010
Participating Frequently
November 6, 2021

Update: After turning off GPU, making a cut-out in an optimized psd (1 Mb smaller) on a local drive, increasing memory, closing some browser windows it worked. The version I used in 2016 had no problems with a NAS over VPN with low bandwith (now on fiber 1 Gb).

PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
November 7, 2021

Victor, do you have an issue with a local file, or only on a Nas? how large is the PSB? What is your Graphic card? are drivers up to date? Rulers now use the GPU in Ps 2022.

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity ExpertCorrect answer
Community Expert
August 31, 2021

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop have any bearing on the issue? 

 

Does the issue persist after hiding the rulers and showing them again? 

    C
    Camasaurus RexAuthor
    Participant
    August 31, 2021

    I just checked again just to be sure. I must didn't restart PS the first test for the GPU test.

     

    Now that it's off, it's better, but the rulers still leave burn marks along the ruler. It might be hard to see, but something looks like its going to break.

     

      c.pfaffenbichler
      Community Expert
      c.pfaffenbichlerCommunity Expert
      Community Expert
      August 31, 2021

      Now that it's off, it's better, but the rulers still leave burn marks along the ruler. It might be hard to see, but something looks like its going to break.

      I think you meant »guides« and yeah, they seem to affect the display. 

       

      Have you tried hiding/showing the Rulers? 

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