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Avance78
Avance78
Inspiring
July 8, 2018
Question

unable to access libraries from photoshop CC ?

  • July 8, 2018
  • 5 replies
  • 4199 views

Creative cloud update requested but Creative cloud 4.5.0.331 is up to date!

what to do?

Thanks

    This topic has been closed for replies.

    5 replies

    fernandocenturion
    Adobe Employee
    fernandocenturion
    Adobe Employee
    July 27, 2018

    Hello,

    Sorry to hear you are experiencing issues with CC Libraries, we have a HelpX post to help you resolve the issue:

    Creative Cloud Libraries panel stopped working

    Best,

    B
    Bobby Canon
    Participating Frequently
    July 10, 2018

    WEll I have tried everything suggested here. I was eventually able to uninstall it properly in safe mode, then rebooted. I then did a new install of creative cloud and it installed just as I expected to, but my problem still exists. Unable to access libraries in Photoshop.

    A
    Anonymous
    July 10, 2018

    Hi

    Try contacting Adobe customer care

    Contact Customer Care

    Terri Stevens
    Terri Stevens
    Legend
    July 10, 2018

    Let's try to narrow this down. Can you guys tell us if you can connect to the Adobe Stock website and download a trial image?

    Stock photos, royalty-free images, graphics, vectors & videos | Adobe Stock

    Type any search term, I used 'cats' and you should see a panel of images. Can you download a 'preview' image to your library? Don't worry you aren't purchasing anything as long as you choose 'preview' as the stock image will be watermarked.

    Terri

    B
    Bobby Canon
    Participating Frequently
    July 10, 2018

    I have just tried this. Although it shows online that the image is in my library, the libraries panel in photoshop doesn't show my saved library images/folders. It remains as asking me to instal the Creative Cloud Application. I can see all my saved library items and folders on the library web page.

    B
    Bobby Canon
    Participating Frequently
    July 10, 2018

    Hi

    Try right clicking on the CC icon in the taskbar and select Quit, then open Task Manager and right click on the Adobe Creative Cloud app and select End Task

    Then try running the uninstaller again


    OK. I've tried this several times now, and on each occasion when I run the uninstaller I get the message that the uninstall is completed but with errors. Then I re-install Creative Cloud and I still have my original problem. It seems I cannot get Creative Cloud to uninstall properly, thus preventing a proper re-install.

    B
    Bobby Canon
    Participating Frequently
    July 9, 2018

    I'm having exactly the same problem. None on the above things have helped me in any way.

    Terri Stevens
    Terri Stevens
    Legend
    July 8, 2018

    Creative Cloud 4.5.0.331 is the latest version of the desktop app, you don't need to do anything at all.

    Avance78
    Avance78Author
    Inspiring
    July 8, 2018

    Thanks but what do I need to do to access my libraries from Photoshop again?

    A
    Anonymous
    July 8, 2018

    Hi

    Try signing out of the Creative Cloud app and back in again

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