Participant

Answered

Unable to continue because an hardware or system error

Forum|Forum|5 years ago
March 8, 2021
12 replies
14344 views

Dear gents

I am usig my old and very expensive Photoshop 6.0 on a W10 Pro environment. From yesterday, when starting the Photoshop I got the mensage:

"Unable to continue because an hardware or system error. Sorry, but this error is unrecoverable"

As far as I know, any Windows update had been installed on the last week, so is not result of an update of the system

It is possible to get suport or instructions from Adobe offices?

Problem or error

Correct answer Peru Bob

.

So, what can I try?

By @Manuel5C1D

Photoshop Elements:

https://www.adobe.com/products/photoshop-elements.html

Show previous replies

davescm

Community Expert

Photoshop 6 (from c 2002) or CS6 (from c2012) ?

Adobe support has ended for both those products, but I would start with a preference reset

Dave

M

Manuel5C1DAuthor

Participant

Thanks for the help. But try to understand the problem. A lot of years ago I buy the very old Photshop 6.0. It is a very usefull tool to manage photos from my cameras. Usualy I want to correct just the sise of the photos to a standard used on my reports. I don't like to change my software any time a new litle change is made. And I do not like to rent the software. When I need a software I purchase it and it was a lot of money on that time.

It was possible to work under the MS Windows XP, under the MSWindows 7 and with MSWindows 10.This week end it was impossible to run Photoshop. And it returned the error. I tryed to restart the Photoshop, uninstalling and reinstalling it. After the first use, on a second use of the sotware, it returned with the same error (Unable to continue because an hardware or system error. Sorry, but this error is unrecoverable).

So, I believe that some change had been made, probably not from Adobe but by Microsoft.

So, what can I try?

Peru Bob

Correct answer

Community Expert

.

So, what can I try?

By @Manuel5C1D

Photoshop Elements:

https://www.adobe.com/products/photoshop-elements.html

War Unicorn

Community Expert

CS6 support ended around 2016. CS6's OS requirements also extended to Windows 8 but not anything after that:

https://helpx.adobe.com/creative-suite/kb/cs6-system-requirements.html

That being said, have you tried things like a preferences reset or an uninstall/reinstall?

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Otherwise, there may be something going on with your system. (Like a hardware failure on the storage end.)

C

Charlie1633

Participant

My Photoshop 6.0 had happened as the same issue on last month (March 2021) after WIN10 forced to update. I did uninstall and reinstall but the error message came up eachtime when started Photoshop 6.0.

Charlie

D

defaultlrv0kf1fbu19

Participant

I have to wonder how much Adobe paid to Windows so that a windows update results in killing the application.

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