I reinstalled windows earlier today on the same PC and forgot to deactivate CS6, so now I am out of licenses. I have scoured the internet and found that the only way to deactivate a license is through Adobe CS6 or by contactin adobe. However, when I attempt to go to the admin panel or open the chat app, I am told I am not the system administrator. This version of adobe CS6 IS MY version, so I'm not sure why this is happening.
I've scoured google and adobe's website and they all point to the above solutions, which means I have no way of deactivating previous accounts.
I am unable to chat with Adobe as I mentioned before - when I click chat I am told that the system admin must do it, despite the fact that I am the system admin. I have attached a screenshot to show what I see.