Unable to download Skin Retouching Actions pack from Adobe Exchange

Forum|Forum|7 years ago
December 18, 2018
3 replies
1164 views

Earlier this evening I purchased the Skin Retouching Actions pack from Adobe Exchange but have been unable to download the actions. I keep getting a message that says “The file cannot be downloaded at the moment, please try again later.”

I found a thread from 2015 in the Adobe forum about the same problem. The “correct answer” suggested contacting the seller through Adobe Exchange (which I just did) and also notifying Jonathan Ferman at Adobe of the problem (although no contact info for Mr. Ferman was provided).

Apparently the contact info was sent to the OP via personal message.

This topic has been closed for replies.

Jonathan Ferman

Inspiring

Hi there,

If you need a refund please send details of payment made to asupport@adobe.com but I would also contact the developer support@sparklestock.com and try installing another way, using the link from the page you acquired the product from on Adobe Exchange.

I hope that helps.

Jonathan

Bojan Živković11378569

Community Expert

Author is well known, I have seen that screen name on many markets so if you cannot get answer go and find this author elsewhere, perhaps on Graphic River where you can send direct message https://graphicriver.net/user/sparklestock

JJMack

Community Expert

I see nothing about a Mr Ferman all I see there is

JJMack

D

DcDAuthor

Inspiring

Here’s the link to the thread. I’m guessing there were a lot of threads started in 2015.

https://forums.adobe.com/thread/1720286

I found two threads regarding similar problems. Actually this one was about a problem with installation, rather than with downloading.

I would think that if people are unable to complete Adobe Exchange transactions for whatever reason, someone at Adobe would want to know about it.

But maybe not…

Thanks anyway.

The author responded by sending an alternate download link on another site, so maybe contacting the author will be an adequate workaround for others as well.

JJMack

Community Expert

Adobe Exchange has change quite a bit in the last three years what I poster is what I see on Adobe exchange December 2018. The package you want does not seem to be on exchange today it may have been in 2015.

JJMack

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