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Aa5i5
Participant
November 18, 2018
Question

Unable to Export Video on Photoshop CC 2019

  • November 18, 2018
  • 9 replies
  • 10277 views

Hey everyone, I am using PS cc 2019 for some days now. I am not being able to export any video file that has some filters, effects and color corrections. PS just stucks at the loading screen when I click "File>> Export>> Render Video" option. It doesn't even show up render options, it just hangs on loading "circular animation".

The same file is working good on PS cc 2017 and it exports the video without any problem.

PC specs:
Windows 10 pro

CPU: Intel core i7-5820 k @3.30GHz

Graphics: NVIDIA GTX 970

RAM: 32GB

Please let me know if someone knows if this is a BUG or there is a problem in my system.

    This topic has been closed for replies.

    9 replies

    Pedro Downunder
    Pedro Downunder
    Known Participant
    January 14, 2020

    I am appalled at Adobe. Like many other account holders, I pay a yearly subscription to this company to deliver applications that should simply work. The bad news is that it is impossible to export a video file that has had spot healing and blur applied to it in Photoshop Motion 2019, or 2020! Adobe, kindly stop sitting on your hands and fix the render video in Photoshop. You have had over a year to do so.

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    January 14, 2020

    Are you using Catalina ? If so , see here:

    https://helpx.adobe.com/uk/photoshop/kb/photoshop-and-macos-catalina.html

    Dave

    H
    Happydude 235
    Participant
    December 10, 2019

    Why is it doing that? Is Adobe going to fix it or what? This is annoying.

      TommyGun96
      TommyGun96
      Participating Frequently
      October 24, 2019

      1 year later and the same bug still persists after today's latest update of PS CC 2019 for Mac.... jesus!

        andreafowlerdesign
        andreafowlerdesign
        Participant
        October 30, 2019

        Hi! 

         

        I was having the same issues (which is how I found this thread) but found a way to make it work! It's a problem with Catalina + Photoshop. https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html#Knowncompatibilityissues

        After changing the permissions I was able to render a .mp4 in seconds after hours of trying to find a solution. 

         

        Hope this helps 🙂

          M
          meganh38439335
          Participant
          November 10, 2019

          I am elated. I created a username just to leave this comment. After months of having to render throug Adobe Media Encoder THIS FIXED IT FOR ME.

           

          I'll put the exact instructions here for anyone who doesn't know how to change permissions.

           

          System Preferences > Security & Privacy > Full Disk Access -- Then check the box next to the Adobe Photoshop icon

           

          I'm so happy I'm finally free. Thank you.

          luizam95968600
          luizam95968600
          Participant
          January 5, 2019

          I'm having the same problem, i had uninstall and installed the program again but the bug still goin on just like Aa5i5 said.

          I can save gifs but is kind of slow process in my computer that is really fast.

          By the way, i'm using a Windows 10, i7. 16gb RAM.

          waqifu46557097
          waqifu46557097
          Participant
          January 5, 2019

          hi Dear install to 2018 excellent working ...

          I
          IgoNovaldi
          Participant
          January 2, 2019

          Have the same problem here

          The dialogue box not appear, the cursor keep spinning

          Used to worked fine on CC2018

          MacBook Air 13"

          i5 1,6GHz

          8GB RAM 1600MHz

          Intel HD Graphics 6000

          waqifu46557097
          waqifu46557097
          Participant
          December 27, 2018

          export as not working in photoshop cc 2019 ?

          JJMack
          Community Expert
          JJMackCommunity Expert
          Community Expert
          December 27, 2018

          Most users cans.

          Supply pertinent information for quicker answers

          • The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
          • Adobe product and version number
          • Operating system and version number
          • The full text of any error message(s)
          • What you were doing when the problem occurred
          • Screenshots of the problem
          • Computer hardware, such as CPU; GPU; amount of RAM; etc.
          JJMack
          waqifu46557097
          waqifu46557097
          Participant
          December 28, 2018

          I too am having this issue with the blank "Export As" dialog. (Also, the "Quick Export" doesn't do anything, no matter what format I set it to.) I'm running the new 2019.new version of Photoshop on Windows 10 64-bit with 64-bit Photoshop.

          L
          lindseys51119398
          Participant
          November 30, 2018

          Definitely a bug in Photoshop CC 2019. It just gets stuck there so I'm forced to force quit. Had to use CC 2018 for this. Hope this gets patched soon! Please Adobe.

            JJMack
            Community Expert
            JJMackCommunity Expert
            Community Expert
            November 30, 2018

            Are you using a PC or a Mac?

            JJMack
            L
            lindseys51119398
            Participant
            November 30, 2018

            On the latest macOS Mojave and newest Creative Cloud 2019.

            S
            seraphimy4472154
            Participant
            November 29, 2018

            I have exactly the same problem,.

            iMac 2017

            i7 4,5 Ghz

            64 RAM 2400 mhz

            Radeon Pro 570

            OSX Mojave

            I was waiting for couple hours with 35 sec animation 2000x1000px.

            Absolutely doesn't work.

            So it is definitely PS 2019 Bug.

              JJMack
              Community Expert
              JJMackCommunity Expert
              Community Expert
              November 29, 2018

              The animation I did was much shorter then 35 seconds  also I use Windows 10 not Apple Mojave.    It took CC 2019 a very very long time to export a very short animation. Only one of the 24 Processors in my workstation was working hard rebserinf the video. I think there is more than just a mac problem here.

              JJMack
              JJMack
              Community Expert
              JJMackCommunity Expert
              Community Expert
              November 18, 2018

              I do not do video.  However I just open a very short mp4 video animation.  I converted the video layer to a smart object layer and added a lighting effect filter.  I then rendered a MP4 video out with the filter added.   It took Photoshop a very long time to render this short video.  Export render video may have a huge performance problem.  Only one process was working hard on my machine.  One would think that render video could be multi threaded to work one more the one frame at a time.  Utilize the 24 processors in my machine.  What filters are you adding?  CoinAnimation.mp4

              JJMack
                A
                Aa5i5Author
                Participant
                November 18, 2018

                Yes, I also made it a smart object and added 2 filters.

                • Camera RAW
                • Oil paint

                The video is 4sec long with 1080p Resolution.

                PS CC 2017 doesn't have issues handling the same file. It took a while for exporting but CC 2019 doesn't even show up export options. It hangs or takes a lot of time.

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