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IAH-1
Known Participant
February 25, 2021
Question

Unable to launch Photoshop 22.2 on M1 MacBook Air - stuck on loading Halide Bottlenecks

  • February 25, 2021
  • 1 reply
  • 364 views

Hello,

on a MacBook Air (macOS 11.2.1)  I am trying to run Photoshop.

I have installed Photoshop with Creative Cloud, but it always get stuck during start of the software.

Also it opens twice Photoshop (but both instances do not work).

I have a fast internet connection, I'm logged in into CC, I have already uninstalled and reinstalled Photoshop.

How to solve this?

 

 

 

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1 reply

nikunj.m
Community Manager
Community Manager
February 26, 2021

Hi,

 

We're sorry about the trouble with Photoshop on your Macbook with the M1 processor.

 

Please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html

 

Let us know if it helps!

Regards,

Nikunj

IAH-1
IAH-1Author
Known Participant
February 27, 2021

Sorry, it did not help.

Photoshop is trying to launch and waiting forever at "Halide Bottleneck".

I have completely removed everything inside that folder, the folder had anyway 25kb only.