Unable to open images: "Could not complete your request because of a program error”

[erin_7697]

I am no longer able to embed or open an image in photoshop. When I try to open an image, I received the following message: "Could not complete your request because of a program error." I've tried uninstalling and reinstalling as well as reverting back to previous versions of the program. I've cleared my cache and updated my graphic drivers as well.  I'm not really sure what else to try.

I currently have Windows 10 Enterprise, Intel UHD Graphics 630 (Updated). I ran the graphics process compatability check and my graphics processor is compatible.

[Ged_Traynor]

@erin_7697 have a look here to see if it helps

https://helpx.adobe.com/ie/photoshop/kb/program-error-opening-psd.html

[allan_3594]

It sounds like we're dealing with similar issues. I'm experiencing the same problem, where Photoshop not only gives me the Could not complete your request because of a program error message when trying to open or embed an image, but it also crashes when I try to open a PSD project file. I've gone through many of the same troubleshooting steps, including uninstalling, reinstalling, clearing the cache, and updating my graphics drivers, but nothing seems to resolve the issue. If you find a solution, please let me know.
Thank you 😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊

[Derek Cross]

How much RAM and spare hard disk capacity do you have on your system?

[erin_7697]

I have 16 GB with a total of 930GB, 295 GB of which are being used. I have 635 GB free.

[allan_3594]

16 gb Ram and m2 ssd of 512gb from which 353gb is free availble to use

[Derek Cross]

A couple of thoughts.
Try starting Photoshop in Safe Mode to see if it works.

Send Adobe a crash report.

You can consider using the Adobe Cleaner Tool to remove all versions of Photoshop and do a clean install.
https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[allan_3594]

ok i'll try and then we'll see if the issue is resolved or not 
Thank you😊😊😊😊😊😊😊😊😊😊😊😊

[allan_3594]

Yeah, I just went through the whole process of cleaning and reading out all the previous versions of Photoshop using the Adobe Cleaner Tool https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html . I’ve now downloaded a fresh copy of Adobe and am in the middle of installing it. Just to be thorough, I even reinstalled a fresh copy of Windows to ensure there are no lingering issues from before. Once I have Photoshop up and running again, I’ll dive in and see if the problem is resolved. I’m really hoping this fresh start fixes the issue. It’s been a bit of a hassle, but I’m optimistic that this will do the trick. I’ll definitely let you know if it works or if the issue persists.