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Unable to open RAW files (CR2 and CR3)

New Here ,
Mar 05, 2024 Mar 05, 2024

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I am unable to open any Raw files (CR2 and CR3) in Photoshop Version 25.5.1 (Windows 11) - it still opens JPG. This is recent  and occurs for both new RAW files I have added and old ones that previously opened.

Photoshop opens ..splash screen shows then Photoshop opens blank and freezes - no RAW dialog screen opens. Unable to click on anything and wont close without ending task.

 

I have tried all the suggested fixes in the forums - unstalled PS (with and without preferences) and loaded an earlier version to see if that worked - it didnt. Camera RAW preferences reset.

 

Have gone the convert to DNG angle yet as I don't see we have to use a work around like that when the Camera RAW function is offered still. 

 

Getting very annoyed Adobe! I have things I need to get done - paying money and things not working is not great

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Adobe
Community Expert ,
Mar 05, 2024 Mar 05, 2024

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ACR now requires a fully supported GPU to operate at all.

 

Please post Help > System Info so we can see your GPU configuration.

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New Here ,
Mar 05, 2024 Mar 05, 2024

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Well perhaps that can be made clearer in release documentation.

OS Name Microsoft Windows 11 Home
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-LMAI823
System Manufacturer HP
System Model OMEN by HP Obelisk Desktop 875-1xxx
System Type x64-based PC
System SKU 7KL44AA#ABG
Processor AMD Ryzen 7 3700X 8-Core Processor, 3593 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date AMI F.15, 26/04/2023

 

Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 6.25 GB
Total Virtual Memory 19.3 GB

 

Name NVIDIA GeForce RTX 2070 SUPER
PNP Device ID PCI\VEN_10DE&DEV_1E84&SUBSYS_8701103C&REV_A1\4&2B49CAF9&0&0019
Adapter Type NVIDIA GeForce RTX 2070 SUPER, NVIDIA compatible
Adapter Description NVIDIA GeForce RTX 2070 SUPER
Adapter RAM (1,048,576) bytes
Driver Version 31.0.15.3770

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