Unable to render video; export hangs. PS 21.2.2

[jimtron]

Very frustrated, this issue has been ongoing for a long time, across multiple versions of PS. Anyone have any ideas? I've posted here and at Feedback.Photoshop.com.

My info: PS 21.2.2. MacOS 10.15.6, 32gb ram, Radeon Pro Vega 20 4 GB GPU

[lambiloon]

Hi if you are using Mac OS catalina read following article hope it helps you...regards

https://helpx.adobe.com/uk/photoshop/kb/photoshop-and-macos-catalina.html

[jimtron]

Thanks for the reply, lambiloon; interesting that page does mention my issue, but fix is to update to 21.x, which I've done. There is also a security/privacy setting for earlier PS versions, and I checked that to make sure that PS has full disc access on my Mac, which it does.

So still looking for solution.

[jimtron]

Here's what I've tried, nothing has worked so far:

• reset preferences
• downloaded PS 20.0.10 (suggested by support staff)
• changed prefs to memory usage: 78%, unchecked use GPU
• ensured that PS has full disc access, sys prefs: security: privacy
• created new Mac user account, ran PS from there