Unable to save file as JPEG!

[Nick@indigoape]

Since the release of PS version 23.3.1 I'm now unable to save files as JPEG?  Every time I try the program becomes unresponsive and then crashes.  Can someone please help me as I'm a new user of 4 months and have had no problems before.

Many thanks

[Derek Cross]

Which OS?
How much RAM and spare hard disk capacity do you have?

Try Save a Copy

If that doesn't work try resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences (then close and reopen the application).

[Nick@indigoape]

Hi Derek thank you for replying.  My OS is Windows 11 Home and I have near 43GB of disk space and I have 4GB RAM.  It's frutrating as I've not encountered a problem before the new version.  To answer the 'try save a copy' this is what I have done previously to save as a JPEG file.  I'll have a go at resetting the PS preferences now.

Thanks

[Derek Cross]

You really need to upgrade to at least 16GB of RAM and a bit more spare disk space would help.

[Nick@indigoape]

Thank you and will certainly do that if it will help, but that still doesn't explain why I've had no problems until this new version? 

[Derek Cross]

The recent versions need more resources – you're on the absolute minimum.

[Ged_Traynor]

With only 4GB of RAM you're lucky you can do anything in Photoshop, I have one document opened with about 20 layer and Photoshop is using over 4GB of RAM

My system is currently using over 13GB of RAM with just a few apps opened

[Nick@indigoape]

Thank you both for taking the time to answer my query, I'm going to definately sort the RAM issue, might just get a better laptop to be honest.  I started PS on an basic one and as I'd not had problems till today, I thought it might have been a simple thing that I might have missed.

Enjoy the rest of your weekend guys.

Cheers

[Ged_Traynor]

You could try resetting your Photoshop preferences

[Derek Cross]

To build on your Photoshop skills have a look at the online video training tutorials at LinkedIn Learning – you can get 30-days free access.

And of course, return to this friendly forum to seek help with particular problems.

Have fun!