Unable to save file as JPEG!

Community Beginner ,
May 01, 2022 May 01, 2022

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Since the release of PS version 23.3.1 I'm now unable to save files as JPEG?  Every time I try the program becomes unresponsive and then crashes.  Can someone please help me as I'm a new user of 4 months and have had no problems before.

 

Many thanks

 

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Adobe Community Professional ,
May 01, 2022 May 01, 2022

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Which OS?
How much RAM and spare hard disk capacity do you have?

Try Save a Copy

If that doesn't work try resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences (then close and reopen the application).

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Community Beginner ,
May 01, 2022 May 01, 2022

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Hi Derek thank you for replying.  My OS is Windows 11 Home and I have near 43GB of disk space and I have 4GB RAM.  It's frutrating as I've not encountered a problem before the new version.  To answer the 'try save a copy' this is what I have done previously to save as a JPEG file.  I'll have a go at resetting the PS preferences now.

 

Thanks

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Adobe Community Professional ,
May 01, 2022 May 01, 2022

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You really need to upgrade to at least 16GB of RAM and a bit more spare disk space would help.

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Community Beginner ,
May 01, 2022 May 01, 2022

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Thank you and will certainly do that if it will help, but that still doesn't explain why I've had no problems until this new version? 

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Adobe Community Professional ,
May 01, 2022 May 01, 2022

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The recent versions need more resources – you're on the absolute minimum.

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Adobe Community Professional ,
May 01, 2022 May 01, 2022

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With only 4GB of RAM you're lucky you can do anything in Photoshop, I have one document opened with about 20 layer and Photoshop is using over 4GB of RAM

2022-05-01 12_54_43-Task Manager.png

My system is currently using over 13GB of RAM with just a few apps opened

2022-05-01 12_57_29-Unable to save file as JPEG! - Adobe Support Community - 12915653 — Mozilla Fire.png

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Community Beginner ,
May 01, 2022 May 01, 2022

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Thank you both for taking the time to answer my query, I'm going to definately sort the RAM issue, might just get a better laptop to be honest.  I started PS on an basic one and as I'd not had problems till today, I thought it might have been a simple thing that I might have missed.

 

Enjoy the rest of your weekend guys.

 

Cheers

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Adobe Community Professional ,
May 01, 2022 May 01, 2022

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You could try resetting your Photoshop preferences

2022-05-01 13_29_17-Preferences.png

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Adobe Community Professional ,
May 01, 2022 May 01, 2022

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LATEST

To build on your Photoshop skills have a look at the online video training tutorials at LinkedIn Learning – you can get 30-days free access.

And of course, return to this friendly forum to seek help with particular problems.

Have fun!

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