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Unable to save files using "Save As" option in Photoshop 2020

Community Beginner ,
Apr 03, 2020 Apr 03, 2020

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So, I was working on a rather important project and I was ready to save the file like any other time. However, when I went to 'file', scrolled down to 'save as' and clicked it, nothing popped up like it would normally. I have previesly saved a file before on Photoshop 2020 with no issues until yesterday and today. Anyway I can try to fix that? Not being able to save my work is a little frustrating. 

 

(I use windows 10)

 

Thank you in advance!

(EDIT: I can't save anything, no matter the file.

EDIT 2: I've also found out I can't open a new file anymore.)

 

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correct answers 1 Correct answer

Explorer , Apr 04, 2020 Apr 04, 2020

Uninstall it and then reinstall Adobe Photoshop 2020. I'm sure it works.

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New Here ,
Feb 24, 2021 Feb 24, 2021

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I can create new document but can't save & save as my file
tried so many time to reintall PS 2020,still fail!!WHY?

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New Here ,
Mar 12, 2021 Mar 12, 2021

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I have a question for anyone who has experienced this problem: Do you use FontExplorer X for font management?

 

This problem appeared on the older one of my two computers (both iMacs), in PS 2019, only after I "updated" FEX from 7 to 7.2 (High Sierra 10.13.6, yes, still, for reasons irrelevant here).

 

A newer computer, running Catalina OS, has only ever had FEX 7.25 installed, and I have run into the won't-save or save-as issue in PS 2019 on it a number of times—and I had tried all the "fixes" in this thead to no avail. I was relying on the older computer for most of my graphic work since I hadn't encountered the issue there. Until now.

 

May be no correlation, but I thought I'd ask if anyone else having the problem is using FEX, or some other font management tool.

 

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New Here ,
Apr 22, 2021 Apr 22, 2021

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Mine is doing the exact same thing! Someone help

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New Here ,
May 03, 2021 May 03, 2021

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What is going on? Can not create new files or save existing open files. Have tried uninstall. No avail. AAAAGGGGGHHHHH!!!!!

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New Here ,
May 03, 2021 May 03, 2021

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Same problem here super agrivating. Is there a fix I tried all the troubleshhoting.

 

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New Here ,
May 03, 2021 May 03, 2021

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I opened in 2019 version and it worked, that has been my only success with this issue. At least I could keep working on the file!

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New Here ,
May 06, 2021 May 06, 2021

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I was having issues creating a new file and saving a file. Neither "save" or "save as" worked with a new file. 
I reverted back to version 21.2.7 and now it's working again for me, in case this helps anyone else.

 

 

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New Here ,
May 18, 2021 May 18, 2021

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I'm going to have to try this. I can't save my work as JPEG, PNG, or any other file anymore. Just stopped allowing me to save my stuff as JPEGs all of a sudden lol 

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Community Expert ,
May 18, 2021 May 18, 2021

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@defaultt8muxng9vkm0 What you are seeing is a different issue to that in the thread above.

Since 22.4, if your file contains items that are not supported in your required format (e.g. layers or 16 bits/channel) then the file format is moved to the Save a Copy command. This was driven by changes in the Mac Operating System, although the changes are applied to both Mac and Windows versions to keep them aligned.


https://helpx.adobe.com/photoshop/using/whats-new.html


Dave

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Community Expert ,
May 18, 2021 May 18, 2021

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I've locked this old thread as the answers are not relevant to the designed changes that some users are now querying since 22.4

Dave

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