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S
Simone16B7
Participant
June 24, 2021
Question

Unable to start photoshop 2021 on osx

  • June 24, 2021
  • 1 reply
  • 908 views

When Photoshop 2021 (with latest updates) launches in osx BigSur 11.4 the pointer becomes the spinning wheel and the application stop to respond. The only option is to kill it.

I'm not able to do anything before the block (no preferences, nor open files, etc).

I already tried to uninstall and re-install without luch.

What can I do? Photoshop is totally unusable.
I tried to download the demo of Illustrator and it works without problems

Thank you

This topic has been closed for replies.

1 reply

TheDigitalDog
TheDigitalDog
Inspiring
June 24, 2021

Try trashing your Photoshop preferences.
Navigate to Photoshop's Preferences folder:
macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

Note:
The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see  How to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
S
Simone16B7Author
Participant
June 24, 2021

Thank you for your answer, I tried but without luck.
After the first startup the settings folder comes back but the problem persists: spinning and blocked photoshop

Any other idea? Thank you

TheDigitalDog
TheDigitalDog
Inspiring
June 24, 2021

Try logging into another account (you may need to make one): does it still crash?

If you boot into Safe mode (hold down Shift Key at boot): does it still crash?

Have you tried running a free utility like Onyx to see if that stops the crashing? 

https://www.titanium-software.fr/en/onyx.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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