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Participant
August 23, 2024
Answered

Unable to Uninstall Photoshop from Creative Cloud

  • August 23, 2024
  • 1 reply
  • 564 views

I'm encountering an issue with uninstalling Photoshop from my Creative Cloud. The option to delete it doesn't appear at all in the dropdown menu. When I checked the settings, it mentioned that a removal tool component is needed, but the installation process for this component gets stuck every time I try

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Correct answer Ged_Traynor

@????????_???????7225 first thing to try is uninstalling the Creative Cloud app and then reinstalling

https://helpx.adobe.com/ie/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

If that doesn't help, try the Adobe Cleaner Tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

1 reply

Ged_Traynor
Community Expert
Ged_TraynorCommunity ExpertCorrect answer
Community Expert
August 23, 2024

@????????_???????7225 first thing to try is uninstalling the Creative Cloud app and then reinstalling

https://helpx.adobe.com/ie/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

If that doesn't help, try the Adobe Cleaner Tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Participant
August 24, 2024

Adobe Cleaner Tool helped, thank you!

Ged_Traynor
Community Expert
Community Expert
August 24, 2024

You're welcome